JOB PURPOSE

The Executive, Campus Central is responsible to provide excellent customer service through a wide range of student and academic administration services to students, parents, and staff of the University/College and is accountable to the Manager/Assistant Manager of Campus Central.

AREAS OF RESPONSIBILITIES

• Assist the Manager/Assistant Manager of Campus Central in managing Campus Central to ensure a broad range of quality student administrative services are provided to students and staff, resulting in consistent, innovative, and comprehensive services.
• Act as first point of reference for, and manage student administration enquiries from students, staff, alumni, and members of the public, providing prompt and accurate responses.
• Manage incoming requests and applications, organizing them on priority and urgency, undertaking follow-ups where necessary, ensuring timely processing in accordance with established timeline.
• Undertake a range of administrative activities and liaise with other areas of the University/College, particularly Schools and external customers as required to support the delivery of excellent customer service across multiple channels including counter and online platforms.
• Support effective communication with internal teams and external stakeholders regarding the status of requests and applications, providing updates and assisting with inquiries as needed.
• Maintain accurate records and documentation related to requests and applications, ensuring completeness and compliance with internal procedures.
• Actively engage in service performance management processes and contribute to the development and implementation of improvement initiatives.
• Actively participate in staff development and training activities, as well as team discussions on the continuous improvement and development of services and procedures.

MINIMUM ACADEMIC / PROFESSIONAL QUALIFICATION

Degree in Business Administration, Psychology, Human Resource Management, or any related discipline.

RELATED EXPERIENCE

Fresh graduates or those with administrative working experience, preferably with a broad range of student services related functions in an educational institution.

COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES) 

• Good understanding and ability to create an uplifting customer service culture.
• Ability to work collaboratively in a team-based work environment.
• Ability to communicate with customers, colleagues, and business contacts in a courteous and professional manner.
• Solid grasp of the higher education system, policies, and regulations in Malaysia
• Creative, resourceful and customer focused.
• Possess a good command of English. The ability to converse in Mandarin will be an added advantage.
• Good communication, report writing and presentation skills.
• Good planning and coordinating skills.
• Ability to perform consistently under the pressure of deadlines.
• Knowledge of and skills in using computer software e.g. Microsoft software applications.
• Ability to work independently in a fast-paced and challenging environment.

COMPETENCIES (BEHAVIOURAL)

• Matured and self-motivated.
• Dynamic with initiative.
• Good team player.
• Professional appearance and good working attitude.
• Pro-active and results oriented with a drive to succeed and achieve goals.
• People oriented with warm and cheerful personality.
• A strong sense of responsibility.