Grow

Enrolment

• Responsible for International Sales and to also support other sales team from other region and International National Sales department if needed, inclusive of assisting in cross-selling of other programmes offered by Taylor’s Higher Education.
• Accountable for managing own performance in achieving individual and team International Sales Target and Growth by annual and cycle. Target includes Student Registration.
• Provide comprehensive advice, guidance and information, such as admissions requirements, tuition fees, scholarship and accommodation to prospective and existing students and parents of Taylor’s Higher Education.
• Ensure that all admission applications offered are reviewed and processed in accordance to guidelines and policies to determine admissions eligibility and follow up with students for missing information/ documents.
• Follow up with prospective students and parents for sales conversion via various channels.
• Participate in all enrolment-related events and activities which include Open Days, Enrolment Days and other events organized to attract potential students.

Wow

Student Experience

• Ensure that excellent customer service is provided at all times to new prospective students and parents through all channels.
• Ensure timely responses to all enrolment-related requests by prospective students and parents.

Cost Leadership

• Perform outbound and inbound sales engagement while improving individual pipeline conversion, efficiency and productivity.

High Performance Organization

• Ensure that all prospective students’ information are accurately maintained and updated in Taylor’s CRM system.

Profession-Related

Foundational Competencies

• Strong Selling and Counseling capabilities.
• Strong Customer Service experience.
• Familiar with Sales Tools, Processes and Technologies.
• Familiar with Higher Education products customer profiling and competitor profiling.
• Knowledge on market insights and research.
• Proficient in English or Mandarin.
• Knowledge and skills in using computer software. E.g. Microsoft software applications.

1. Strong AMP
   1. Attitude - Value driven & good work ethics.
   2. Motivation - Highly self-motivated in achieving results.
   3. Passion - Highly interested in the broader purpose of Higher Education and impact towards society.
2. Sales Driven - passionate in delivering results through effective sales methodologies.
3. Data Driven and analytical in planning and decision making.
4. Excellent presentation, communication and people management skills, inclusive counseling skills.
5. Team Player. Experience in working across levels in broad and complex organizations and believes in achieving results through collaboration.
6. Conflict Management – Ability to manage by identifying and handling conflicts in a sensible, fair and efficient manner.
7. Willing to work beyond normal working hours and during weekends.
8. Possess own transportation.