Job Description

KEY AREAS OF RESPONSIBILITY

1. Parent Engagement and Pastoral Support

●      Act as a key point of contact for parents, providing guidance, reassurance and ongoing support.

●      Support families in understanding the school’s ethos, values, routines, policies and expectations.

●      Assist parents in navigating school systems including reporting, assessment, behaviour expectations, homework and pastoral support.

●      Support parents in understanding how to support their child’s learning, independence and wellbeing at home.

●      Identify families who may be experiencing challenges in settling into the school community and provide appropriate support or signposting.

2. Admissions and Onboarding Support

●      Provide clear and accurate information to prospective families regarding the school’s curriculum, ethos and admissions process.

●      Support admissions enquiries through meetings, phone calls, email and online communication platforms.

●      Conduct or support school tours for prospective families.

●      Assist families with admissions documentation and processes.

●      Support the organisation and coordination of admissions assessments and interviews.

●      Communicate application outcomes clearly and support timely follow up.

●      Support welcoming and onboarding processes for new families to ensure a smooth transition into the school.

3. Communication and Language Support

●      Support clear, consistent and culturally sensitive communication between parents and the school.

●      Act as a translator during meetings, discussions and events where language support is required.

●      Support the translation or explanation of key school documents, policies and communications.

●      Support parents in understanding school communication platforms and channels.

●      Maintain confidentiality and professionalism when handling sensitive or personal information.

4. Cultural Mediation and Community Engagement

●      Support families in understanding cultural norms and expectations within an international school context.

●      Support staff in understanding cultural perspectives that may influence parent engagement and expectations.

●      Contribute to parent information sessions, workshops and community events.

●      Support initiatives that strengthen parent engagement and foster a sense of belonging within the school community.

5. Data, Systems and Collaboration

●      Maintain accurate records of parent interactions, enquiries and admissions related data.

●      Ensure admissions and parent engagement processes are followed in line with school policies and procedures.

●      Provide feedback and reports to school leaders on emerging trends, challenges or support needs.

●      Work collaboratively with school leaders, teachers, pastoral staff and admissions teams.

●      Represent the school professionally in parent facing and community events.

PERSON SPECIFICATION

Essential

●      Strong interpersonal and communication skills

●      Experience working with parents, families or within an education or community focused role

●      High level of cultural sensitivity and empathy

●      Strong organisational skills and attention to detail

●      Ability to manage multiple tasks and priorities effectively

●      Ability to maintain confidentiality and handle sensitive matters professionally

Desirable

●      Fluency in Mandarin is advantage

●      Experience working in a school or international education setting

●      Understanding of British or international curriculum frameworks

●      Experience supporting families new to a country or education system

Personal Attributes

●      Warm, approachable and people focused

●      Calm, confident and solution oriented

●      Professional, discreet and trustworthy

●      Proactive, flexible and well organised

●      Strong sense of integrity and responsibility

●      Willingness to support school events outside standard working hours when required

SAFEGUARDING

The school is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment and to uphold the highest standards of professional conduct. Appointment will be subject to appropriate safeguarding checks.

Job Requirements