Job Description

Job Summary:

We are seeking an experienced SAP S/4HANA FICO Support Consultant to join our financial system support team. The role focuses on providing day-to-day support, troubleshooting, issue resolution, and minor enhancements for the SAP FI module in an S/4HANA environment. This includes working closely with business users, system vendor, and technical teams to ensure the stability and efficiency of financial processes.

Roles and Responsibilities:

1. Functional Support and Service Delivery

• Provide day-to-day functional support for SAP modules including:
• Finance (General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting)
• Controlling (CO)
• Project System (PS)
• Address business-as-usual (BAU) support activities related to incidents and service requests:
• Diagnose, investigate, and troubleshoot system issues and user inquiries.
• Implement configuration changes and coordinate with vendors to resolve issues.
• Ensure timely resolution of tickets within agreed Service Level Agreements (SLAs) and Turnaround Time (TAT) targets.
• Troubleshoot and resolve SAP FI-related issues, including integration with other modules (e.g., MM, SD, CO) and external source systems.
• Conduct root cause analysis and implement permanent fixes, escalating to vendors as needed.
• Support E-invoicing, financial month-end and year-end closing processes.

2. Change Request Management

• Manage and execute change requests, including:
• Develop and update Change Scope Analysis (CSA) and functional specification documents.
• Perform required configuration or code changes and conduct unit testing (including coordination with third parties where applicable).
• Define test scenarios and acceptance criteria.
• Coordinate readiness and planning for production deployment.
• Prepare and submit Change Deployment Templates and close tickets post-deployment.

3. Stakeholder Engagement and Training

• Foster positive collaboration with stakeholders on SAP S/4HANA-related topics.
• Work closely with business users to understand support requirements and ensure service expectations are met.
• Provide guidance and training to end-users on SAP processes and functionality (e.g., invoice posting, report generation).
• Help enhance SAP proficiency across the end-user community.

4. Project and Enhancement Involvement

• Participate in enhancement and transformation initiatives with a focus on SAP functionality and process improvement.
• Work with 3rd party system vendor on integration requirements.

5. Documentation and Compliance

• Maintain and update user guides, training materials, and support documentation (e.g., Functional Specification Documentation).
• Support internal and external audit processes by providing necessary system documentation and process details.
• Ensure compliance with financial regulations and best practices

Required Qualifications:

• Bachelor’s degree in Finance, Accounting, Information Systems, or related field.
• Minimum of 3 years of hands-on experience supporting or implementing SAP FICO, including at least 1 year working with SAP S/4HANA.
• Strong grasp of financial accounting principles and their application within SAP.
• Experience with key FI processes: procure-to-pay (P2P), order-to-cash (O2C), asset lifecycle, and bank reconciliations.
• Familiarity with integration points across MM, SD, and CO modules.
• Exposure to RPA automation tools and AI Joule is advantageous.
• Knowledge of E-Invoicing processes is a plus.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.

Job Requirements