Job Description

Job Purpose:

Independently provides full design, configuration and support for common data or voice networking implementations (HW and SW), including contact center and network security technology. Assists senior technicians in design, configuration and support of backbone networks, security DMZs, Storage Area Networks (SAN), Computer Telephony Integration (CTI) solutions, contact center and Intelligent Choice Response setup, and other highly complex and critical solutions with regional and potentially global impact. Ensures appropriate failover solutions are implemented and tested to meet business continuity needs. Performs complex video networking for Board meetings and conferences. Provides global support to resolve network outages and help diagnose application problems. May also provide technical guidance to Associate Network Engineers.

Responsibilities:

· Designs, configures, and implements network solutions to support changes to teams, offices and applications, and to incorporate new features to optimize services. Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated CAll Distribution (ACD), and other network technologies. (55%)

· Provides full operational support for regional network services the provide customer access to revenue-generating applications and colleague access to systems used to run the comapny and support customers, with limited assistance from more senior engineers in mission critical and/or highly complex situations. (30%)

· Creates and maintains technical documentation, asset inventories and configuration information. (10%)

· Analyzes vendor invoices for accuracy, maintains inventory and orders equipment (5%)

Knowledge, Skills and Experience:

Mandarin speaking as they will be working with China Counterparts

· More than 8 years of relevant work experience.

· Bachelor's Degree with Network Engineering or Related Field of Study preferred.

· Other Education / Certifications: - Cisco Certified Network Professional (CCNP) Enterprise, CCNP Data Center, Microsoft Azure Associate, Cisco Unified Contact Center Enterprise (UCCE) Specialist, F5 (or other load balancer) Certified Administrator, Solar Winds Certified Professional

· Strong experience in Zero trust technology especially in Zscaler (preferred)

· Strong experience in Fortinet SDWAN/Firewall appliances (preferred)

· Able to execute instructions and to request clarification when needed.

· Able to perform basic mathematical calculations.

· Able to recognize and attend to important details with accuracy and efficiency.

· Able to communicate clearly and convey necessary information.

· Possesses strong multi-cultural interpersonal skills.

· Possesses strong organizational and time management skills, driving tasks to completion.

· Able to constructively work under stress and pressure when faced with high workloads and deadlines.

· Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

· Able to work independently with minimum supervision.

· Able to maintain confidentiality of sensitive information

· Able to build solid, effective working relationships with others.

· Able to exhibit ability to be sensitive to the needs, concerns, and feelings of

others.

· Able to quickly learn new systems and technology.

· Able to use relevant computer system applications at an advanced level

Working Conditions:

· Consistent non-standard work or overtime as business requires.

· On-call availability required as necessary.

· Professional, office environment.

· Some travel required.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tec D, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. 

Job Requirements