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Account Executive – Sales Acquisition & Account Management

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AI-generated summary

  • Prospect, pitch, onboard hosts/partners; manage accounts, hit KPIs, update CRM.
  • Join a travel & hospitality platform expanding its host network.
  • Own acquisition & account growth in a fast-paced, target-driven role!

RM 5000 - RM 6000

Bangsar LRT station, Kuala Lumpur

Job Description

 Are you passionate about sales, building strong client relationships, and driving business growth?

We are looking for a motivated, results-driven Account Executive to join our team in the travel and hospitality sector. In this role, you will be responsible for acquiring new business opportunities, building relationships with prospective hosts and business partners, and managing existing accounts to drive performance, customer satisfaction, and long-term growth.

You will work closely with clients and internal stakeholders to deliver tailored solutions, support seamless onboarding, and identify opportunities to expand our professional host network and optimize account performance.

If you enjoy a fast-paced, target-driven environment and thrive on building relationships while achieving business results, we would love to hear from you!

Key Responsibilities

1. Sales Acquisition & Business Development

  • Identify, research, and engage potential hosts and business partners through outbound calls, emails, and other outreach channels.
  • Deliver consultative sales pitches and tailored solutions to demonstrate the value of the platform.
  • Build relationships with decision-makers and key stakeholders to generate new business opportunities.
  • Guide prospective clients through the onboarding process and ensure a smooth transition onto the platform.
  • Identify opportunities to expand the client network and contribute to overall business growth.

2. Account Management & Customer Success

  • Build and maintain strong, long-term relationships with clients, serving as their primary point of contact.
  • Support client onboarding and provide ongoing guidance to ensure a positive customer experience.
  • Understand client needs, address challenges, and recommend solutions to improve account performance.
  • Proactively identify opportunities for account growth, optimization, and improved customer satisfaction.
  • Monitor client progress and ensure key milestones and business objectives are achieved.

3. Sales Pipeline & Performance Management

  • Manage the sales pipeline and account portfolio, ensuring consistent progress toward business growth targets.
  • Meet and exceed daily, weekly, and monthly sales, outreach, engagement, and performance KPIs.
  • Maintain accurate customer information, sales activities, and account updates using CRM systems such as Salesforce or HubSpot.
  • Analyze client interactions and market feedback to identify trends, opportunities, and areas for improvement.
  • Provide regular updates and recommendations to support business performance and decision-making.

4. Collaboration & Continuous Improvement

  • Work closely with territory sales teams, program managers, and internal stakeholders to achieve individual and team goals.
  • Share customer insights, success stories, and best practices to improve sales and account management strategies.
  • Stay informed about industry trends, market developments, and platform offerings.
  • Participate in ongoing training, professional development, and knowledge-sharing activities.
  • Take ownership of responsibilities and adapt to changing business needs.


Job Requirements

Requirements & Qualifications

  • 3+ years of experience in end to end sales, business development, account management, customer success, or a related client-facing role.
  • Experience in outbound sales, client acquisition, relationship management, or managing multiple accounts.
  • A proven track record of achieving or exceeding sales targets and performance KPIs.
  • Experience in travel, hospitality, property management, SaaS, or digital marketing is an advantage.
  • Proficiency in CRM systems such as Salesforce (SFDC) or HubSpot; familiarity with sales enablement tools is a plus.
  • Excellent English communication, presentation, interpersonal, and relationship-building skills.
  • Strong organizational, time-management, and multitasking abilities.
  • A proactive, customer-focused, and results-driven mindset.
  • Strong problem-solving skills, resilience, adaptability, and attention to detail.
  • Ability to collaborate effectively with internal teams and external stakeholders.
  • A bachelor's degree or equivalent practical experience.

What We’re Looking For

  • A strong sense of ownership and accountability.
  • A customer-centric approach with a passion for building lasting relationships.
  • Confidence in engaging prospects, presenting solutions, and managing client expectations.
  • A competitive and goal-oriented attitude with a drive to achieve results.
  • Curiosity, coachability, and eagerness to learn.
  • Flexibility and resilience in a fast-paced environment.
  • A collaborative mindset and commitment to continuous improvement.

Ready to take the next step in your sales and account management career? Apply now and grow with us!


Skills

Customer Success
Account Management
CRM
Client Onboarding
Account Optimization
Relationship Management
Reporting & KPI Management
Pipeline Management
Full-Cycle Sales
Inside Sales

Additional Info

Company Activity

Last active - few hours ago

Career Level

Junior Executive

Job Specialisation


Company Profile

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TDCX

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational...