TDCX

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

<ul>
<li>Attractive remuneration, great perks, and performance incentives</li>
<li>Comprehensive medical, insurance, or social security coverage</li>
<li>World-class workspaces</li>
<li>Engaging activities and recognition programs</li>
<li>Strong learning and development plans for your career growth</li>
<li>Positive culture for you to #BeMore at work</li>
<li>Easy to locate area with direct access to public transport</li>
<li>Flexible working arrangements</li>
<li>Be coached and mentored by experts in your field</li>
<li>Join a global company, winner of hundreds of industry awards</li>
</ul>

 Top reasons to work here:

We've rebranded to TDCX!

As a Customer Service Ambassador, you will be working with our Premium Technology Company Account to deliver #happier customer experience. We are looking for a friendly, customers-centrix and hardworking customer service ambassador to join our growing team to support a world-renowned Korean company.  You are also required to perform these job functions:
Key Responsibilities:
★ Answer customer inquiries (call, email, chat, whatsapp, etc.) &amp; address customer concerns professionally, patiently and in a satisfactory manner
★ Provide clear, concise, empathetic and accurate information to ensure customer satisfaction and good NPS
★ Help customers resolve technical issue, provide information and resources to help customer navigate, understand and use products or services more effectively
★ Handle complaints and resolve issues, provide appropriate solutions and alternatives to customers efficiently and effectively
★ Liaison with partners, various departments to achieve resolution and good customer experience and foster customer loyalty
★ Stay informed about the company’s products, services and policies
★ Learn and maintain a thorough knowledge and understanding of products, processes and procedures
★ Collect customer details, record &amp; document customer interactions and transactions in CRM and relevant tools, and relay it to the relevant departments
★ Gather and provide customer insights, recommendations and feedback to internal or leadership team to improve customer experience, product and services
★ Advise customers on the latest promotions and product offerings
★ Represent the company’s brand and values in all interactions
★ Share insights and feedback to improve overall service quality
★ Participate in training and development programs to stay current on best practices
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This job is perfect for a Mandarin-speaking Customer Service Specialist at a Premium Technology Company. You might like this job because it offers a diverse range of responsibilities to enhance customer experience, resolve issues, and represent a renowned Korean company.

English Language

Mandarin Chinese

Customer Service

Utilities BPO

As a Customer Service Ambassador, you will be working with our Premium Technology Company Account to deliver #happier customer experience. We are looking for a friendly, customers-centrix and hardworking customer service ambassador to join our growing team to support a world-renowned Korean company.  You are also required to perform these job functions:
Key Responsibilities:
★ Answer customer inquiries (call, email, chat, whatsapp, etc.) and address customer concerns professionally, patiently...

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TDCX