AI-generated summary
- Support Mandarin advertisers via call, email and chat; set up accounts, fix issues and optimise campaigns.
- Channel client feedback into product and service improvements.
- Boost ad results and shape product impact!
RM 4000 - RM 6000
KL Sentral, Kuala Lumpur
Full-Time
Be an early applicant
Job Description
- Provide support to Mandarin-speaking advertisers via Call, Email, and Live Chat.
- Assist advertisers with account setup, registration, campaign settings, and troubleshooting.
- Advise clients on ad campaign optimisation to improve performance and business results.
- Collect client feedback and collaborate with internal teams to improve products and service quality.
- Maintain accurate records and meet customer service and quality standards.
Job Requirements
Qualifications:
- Possess at least a Diploma’s Degree in any field, preferably advertising or marketing.
- Excellent communication skill in English and Mandarin language.
- 1 - 2 years of experience in customer support will be an added advantage; fresh graduates are welcomed to apply.
- Passion for social media, online marketing or online advertising.
- A creative mindset and understanding of customer needs.
- Strong communication skills and a flair for convincing and presenting an argument.
- Ability to work in an organized and structured manner.
- Excellent attention to detail.
Right to Work Requirements
- No specific requirements
Working Arrangement
- On Site
Skills
Online Marketing
Customer Support
Communication
Social Media Marketing
Attention to Detail
Organizational Skills
Product & Process Improvement
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Junior Executive
Job Specialisation
Company Profile
TDCX
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational...