Job Description

The Sales Manager is a strategic leader responsible for driving performance and growth of inside sales teams (Account Executives, Sales Development Representatives, Account Managers). 

The role owns revenue goals, builds and refines sales strategies and processes, manages client relationships, and fosters a culture of accountability, continuous improvement, and high performance.

Job Requirements

Responsibilities & Qualifications:

• Sales Team Leadership
• Lead, coach, and inspire inside sales teams to achieve and exceed revenue targets.
• Recruit, hire, and onboard talented sales professionals.
• Set clear team and individual goals, aligning them with business objectives.
• Foster an environment of continuous learning, engagement, and high performance.
• Operational Excellence
• Develop, implement, and continuously refine sales strategies, pipeline management, and lead generation processes.
• Create and utilize operational systems to monitor goals, progress, quality, and risks.
• Oversee team productivity, effectiveness, and staffing optimization.
• Client & Stakeholder Management
• Manage relationships and serve as the main point of contact for client stakeholders.
• Ensure team alignment to client expectations and program priorities.
• Prepare and conduct business reviews (weekly, monthly, quarterly) with clients and internal stakeholders.
• Collaborate cross-functionally with marketing, analytics, quality, operations, and training teams to optimize outcomes.
• Data-Driven Decision Making
• Regularly analyze sales, pipeline, and performance metrics to identify opportunities for improvement.
• Apply data analysis to evaluate efficiency, forecast performance, and recommend process enhancements.
• Report on forecasting, trends, blockers, and opportunities.
• Process & Program Enhancement
• Share and implement best practices to maximize team performance and minimize inter-team variance.
• Identify and drive strategic initiatives to grow and adapt programs to market conditions and client needs.
• Develop and implement strategies to boost employee engagement, retention, and performance.

Qualifications

• BA/BS degree or equivalent experience in business, marketing, or related field.
• 5+ years sales experience, with at least 3 years in a leadership role managing diverse inside sales teams.
• Experience in outsourced sales, BPO, SaaS, IT services, or system integrations is preferred.
• Proven track record of meeting/exceeding sales targets and optimizing team performance in fast-paced environments.
• Demonstrated ability to coach, support, and enable team leaders and individual contributors.
• Experience managing client relationships and ensuring high levels of satisfaction.
• Proficiency with CRM systems (Salesforce, HubSpot, etc.), Microsoft Office, GSuite, and sales enablement tools.
• Ability to analyze data to drive performance improvements.

• Profile & Attributes
• Visionary and inspiring leader.
• Operates with integrity and personal accountability.
• Results and outcomes focused; passion for sales, customer experience, and team development.
• Solution-oriented, creative problem-solver with high emotional intelligence, resilience, and ambition.
• Strong communication, presentation, organizational, and time management skills; able to multitask and meet deadlines.

Skills