Job Description

About the role

Calling all client-focused tech enthusiasts! We're on the hunt for a dynamic Client Success Manager with a proven track record to join our elite team. If you thrive on client engagement, possess a deep understanding of the technical landscape, and excel at building robust client relationships, we want you. This is your opportunity to elevate your career and drive client success through your technical expertise and strategic acumen.

Responsibilities

• Client Collaboration: Engage closely with clients to comprehend their business needs, ensuring our solutions align with their objectives. You are to document service requests, collaborate closely with the TECH3’s Account Manager and Solution Architect for complex or larger requests (projects). You are comfortable working with middle to senior management within the client organization.
• Excellent Communicator: You are able to develop, or supervise the creation of, client reports and you are confident with client presentations. You are a detailed person who ensures that reports and any documents that are sent to clients are quality checked. You must have the ability to understand a complex technical situation and adapt it in simpler terms to senior management. You are comfortable with Service Management industry standard terms.
• Technical Expertise: Utilize your extensive technical knowledge to provide exceptional support and insights, ensuring clients leverage our solutions to their full potential. 
• Proactive Support: Anticipate client needs by staying ahead of industry trends and proactively addressing potential challenges. You are the single point of contact in providing leadership to oversee incidents tickets, owing the accountability to ensure that the incident tickets are closed within agreed timeframe.
• Relationship Building: Foster long-term relationships with clients, becoming their trusted advisor and advocate within TECH3. Customer satisfaction will be part of your performance metrics, in addition to your ability to retain customers to renew service contracts.
• Continuous Improvement: Pursue ongoing learning and professional development to remain at the forefront of technological advancements.
• Mentorship: Support and mentor junior team members, sharing your expertise to enhance the overall team's capabilities.

Job Requirements

Candidate requirements

• Experienced Professional: Bachelor's degree in Computer Science, Information Technology, or a related field. Your real-world experience (3+ years) as a Client Success Manager, Technical Account Manager, Client Solutions Architect, or similar role is your greatest asset.
• Communication Maestro: Exceptional communication skills that allow you to convey intricate technical concepts to a diverse audience, from tech aficionados to business leaders.
• Problem Solver: A strategic thinker with the ability to architect solutions that seamlessly integrate technology with business goals.
• Collaborative Leader: You excel in collaborative environments, leading with a mentor's heart and working effectively with cross-functional teams.
• Time Management Guru: Your project management skills ensure tasks are completed efficiently, meeting deadlines and exceeding expectations.
• Certified Pro: You must have ITIL Foundation Version 2 certification and above, or at least one year working experience with Service Management. Certifications in relevant technologies (e.g., VMware, Microsoft, AWS, Google Cloud Platform, HPE, Dell, Cisco, Veeam, Veritas, Commvault) are a plus, showcasing your commitment to continuous learning.

Join Us!

Unlock an opportunity to work with industry trailblazers, offering competitive compensation, professional growth avenues, and an environment that sparks innovation. If you're ready to guide our clients towards technology-driven success and make your mark as a key player in our journey, we want to hear from you.

Apply now and let your experience orchestrate a symphony of innovation and impact.

Skills