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This job is a Software Support role where you'll help clients fix software issues and ensure everything runs smoothly. You might like this job because it offers flexibility, a casual dress code, and opportunities for bonuses and growth.
Job Description
About this role
As a Software Support, your main responsibility will be to provide technical support and assistance for software customization, implementation, and custom module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.
Key Responsibilities
- Monitor, diagnose, server troubleshooting, setup and installation.
- Identifying fixes for reported issues by business team/users in production.
- Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user.
- Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities.
- Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security).
- Prepare report and provide following tasks summary upon request from superior.
Benefits and Perks
- Flexible Working Environment (Flexible Working Hours / Work-Life Balance)
- Yearly Increment and Performance Bonus
- Nearby Public Transportation (Walking Distance)
- Casual Wear
- Medical Allowance
- EPF, SOCSO, EIS
- Annual Leave
- Sick Leave
- Company Activities
- Team Building Allowance
Job Requirements
Qualifications
- Possess of Diploma, Bachelor’s Degree, Professional Degree in IT/Computer Science or equivalent.
Skills Requirement
- Good diagnostic and problem-solving skills.
- Strong interpersonal skills with ability to communicate effectively.
- Strong service awareness, good team player, and able to work independently with minimum supervision.
- Good knowledge in IT applications.
- Knowledge in Technical Account to diagnose and troubleshoot basic technical issues.
- Having knowledge and experience in AutoCount Software is an added advantage.
- Hands-on experience on SQL Query will be an added advantage .
- Required language(s): English, Bahasa Malaysia, Mandarin.
Skills
Company Benefits
Yearly Increment & Performance Bonus
Receive annual salary adjustments and performance-based bonuses as recognition for your contributions and achievements.
Company Trip
An annual company trip to relax, recharge, and build stronger bonds with your colleagues outside the workplace.
Team Bonding
Engage in fun and meaningful activities that strengthen teamwork, collaboration, and workplace relationships.
Flexible Working Environment (Flexible Working Hours/Work-Life Balance)
Enjoy flexible working hours that promote a healthy work-life balance.
Nearby Public Transportation (Walking Distance)
Convenient office location within walking distance of public transport for easy commuting.
Casual Wear
Enjoy a relaxed dress code with the flexibility to wear casual attire at work.
Additional Info
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
System & IT Helpdesk / Database Administrator
Company Profile
