Job Description
About this role
As a Software Support, your main responsibility will be to provide technical support and assistance for Software Customization, Implementation, and Custom Module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.
Key Responsibilities
- Monitor, diagnose, server troubleshooting, setup and installation.
- Identifying fixes for reported issues by business team/users in production.
- Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user.
- Collaborate with Project Manager, and developer team/cross-functional team to escalate and resolve critical issues in a timely manner based on severities.
- Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security).
- Prepare report and provide following tasks summary upon request from superior.
Salary Package
- Basic Salary
- Fixed Allowance
- Performance Based Incentive
- Annual Increment (Performance Review)
- Year End Bonus
- Final package based on interview performance, qualification & experience
Benefits and Perks
- Flexible Working Environment (Flexible Working Hours / Work-Life Balance)
- Competitive Salary Package
- Nearby Public Transportation (Walking Distance)
- Medical Allowance
- Statutory Contributions (EPF, SOCSO & EIS)
- Annual Leave and Sick Leave
- Team Building Allowance for Company Activities
- Smart Casual Dress Code
Job Requirements
Qualification and Requirements
- Possess of Diploma, Bachelor’s Degree in IT/Computer Science or equivalent.
- At least 1-2 year(s) work experience in IT Support or related field.
- Fresh Graduate are encourage to apply.
- Good diagnostic and problem-solving skills.
- Strong interpersonal skills with ability to communicate effectively.
- Strong service awareness and able to work independently with minimum supervision.
- Good knowledge in IT applications.
- Knowledge in Technical Account to diagnose and troubleshoot basic technical issues
- Required language(s): English, Bahasa Malaysia, Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Having knowledge and experience in AutoCount Software is an added advantage.
- Hands-on experience on SQL Query will be an added advantage
Skills
Company Benefits
Yearly Increment & Performance Bonus
Receive annual salary adjustments and performance-based bonuses as recognition for your contributions and achievements.
Company Trip
An annual company trip to relax, recharge, and build stronger bonds with your colleagues outside the workplace.
Team Bonding
Engage in fun and meaningful activities that strengthen teamwork, collaboration, and workplace relationships.
Flexible Working Environment (Flexible Working Hours/Work-Life Balance)
Enjoy flexible working hours that promote a healthy work-life balance.
Nearby Public Transportation (Walking Distance)
Convenient office location within walking distance of public transport for easy commuting.
Casual Wear
Enjoy a relaxed dress code with the flexibility to wear casual attire at work.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
#NoExperienceNeeded
Career Level
Entry Level
Job Specialisation
Company Profile
