Job Description

At Tesla, our Sales Advisor consistently deliver on an incredible educational, immersive, and exciting experience to all our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers. As a Sales Advisor, you will support customers from the moment they walk into our showrooms and outbound events to learn about Tesla. We’ve created one of the most innovative electronic vehicles ever made, and you will help deliver an impeccable customer service experience.

Responsibilities

• Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcomed
• Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile 
• Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
• Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
• Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
• Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management

Job Requirements

• Customer service experience required
• Positive, enthusiastic and passionate about the changes in the personal transportation industry
• Self-starter who possesses exceptional time management skills and has great attention to detail.
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines.
• Passionate dedication and ethical approach to sales management and operations.
• Ability to understand and convey business issues and technical concepts
• Strong sense of team mentality and reliability
• Strong communication skills in Local Language and English
• Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
• Ability to work evenings and weekends
• MUST have and maintain a valid driver’s license and a safe driving record

Skills