Job Description

Role Purpose

• To be responsible to assist Area Manager for managing the overall operations, with core focus on total merchandising and operation of the store, including Customer and Supplier relations, as well as the sales performance of the total store. 
• Additionally, the incumbent also will be assisting Area Manager in managing inventory management & accuracy, shrinkage control, safety compliance, hiring & development and other related business matters.

Main Accountabilties

• To responsible for the operations of a supermarket and work with his/her team to maximize profit and achieve business effectiveness.
• To handle in a professional manner, all customer queries and complaints and to perform service recovery if necessary.
• To ensure that all Company’s, State’s and Federal’s regulations and standards for product freshness, food safety, storage, refrigeration and sanitation are met.
• To maintain relationships, resolve issues and conduct negotiations with vendors and suppliers as necessary.
• To ensure all aspects of vendor and supplier performance is properly and effectively assessed and monitored, taking appropriate remedial action when necessary.
• To assist Area Manager for merchandising strategy that optimizes financial performance and to reduce OOS, shrinkage & wastage and is aligned with corporate strategy as well as trend, demographics and segments.
• To ensure that store members are effectively resources, directed, motivated and developed enabling them to reach their full potential for both individual and Company benefit.
• To adopt a leadership role within the business and in conjunctive with other members of Management take ownership for setting and leading Company direction and strategy.
• To able to control stock levels based on the forecast according to season and making key decisions.

General

• Accountable for total customer satisfaction within his/her store hence respond and solve customer complaints and comments.
• To adhere and enforce all Company’s policies and procedures.
• Ensure that safety, state and federal laws/regulations are in compliance within his/her store.
• Responsible for any ad-hoc tasks assigned from time to time. 

Job Requirements

Knowledge, Skills and Experience 

• Diploma or higher in retail management or other related fields. Those without the required qualification but vast experience in supermarket retail will be consider.
• At least 5-10 years’ experience in managing supermarket retail.
• Proven leadership skills and able to lead big team.
• Willing to work longer hours, on weekends and Public Holidays.
• Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven.
• Resourceful, passion in retail supermarket and good communicator.
• Self-motivated and a motivator, able to work independently and high integrity.
• Computer literacy in MS Office.
• Good command in English, Malay both spoken and written. 

Skills