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This job is a Customer Service Representative who helps members with their health insurance questions. You might like this job because it’s a great way to kickstart your career while learning in a supportive, fast-paced team environment!
Undisclosed
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
As a Customer Service Representative, you will support our global members who hold Global
Employer Health (GEH) insurance by handling enquiries related to benefits, claims, and policy
information.
This role is ideal for individuals who are early in their customer service career but eager to learn,
grow, and build expertise in a fast-paced international environment. You will work closely with senior
team members and the Team Manager to handle customer interactions, follow established
processes, and deliver a consistent, high-quality service experience.
Key responsibilities
• Serve as the first point of contact for member enquiries through email and telephone.
• Provide accurate information regarding health insurance benefits, policy coverage, and claim
requirements.
• Ensure all interactions are handled professionally, empathetically, and within required
turnaround times.
• Escalate complex or unclear cases to senior team members for guidance.
• Maintain accurate documentation for all customer interactions and follow-up actions.
• Work collaboratively with colleagues and internal teams to support effective case resolution.
• Adhere to all internal procedures, compliance requirements, and policy terms.
• Participate in training, coaching sessions, and ongoing learning to build product knowledge
and service skills.
• Contribute positively to team goals, performance targets, and customer satisfaction
initiatives.
Minimum requirements
• Strong communication skills in written and spoken English.
• Basic customer service experience is a MUST
• Positive attitude with a willingness to learn and adapt.
• Strong customer focus with the ability to show empathy and professionalism.
• High attention to detail and accuracy in following processes and documenting information.
• Ability to work in a team-oriented environment and contribute to shared goals.
• Good problem-solving approach and readiness to seek help when needed.
• Ability to handle fast-paced environments and manage multiple enquiries with supervision.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Job Requirements
Company Benefits
Rewards & time away
The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.
Medical benefit
We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!
Dental & vision
We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.
Financial support
We have an Educational Development Program that supports employees in their professional development and growth.
Additional Info
Experience Level
0 - 10 Years of Experience
Company Profile
