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This job is an End User Computing Technical Lead Analyst at Cigna International Health IT. You might like this job because it offers hands-on experience in supporting Windows clients, SCCM, and workplace technologies, with opportunities for growth and impact.
Undisclosed
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
End User Computing Technical Lead Analyst
An opportunity has arisen within Cigna International Health IT for an experienced EUC Engineer with a strong knowledge of supporting, Windows 10 Clients Support, SCCM for OS and application packaging, OS Deployments, and industry Workplace Technologies. This is a L2/L3 role that will suit a high-performing individual who is methodical, inquisitive and has a passion for end user technology and service. The ideal candidate will have 5 years or more experience in an enterprise IT environment.
What does a normal day involve?
- Maintaining and optimizing the provisioning of Windows Client OS, applications, and vulnerability remediation to physical and virtual endpoints.
- Coordinate with colleagues and peers in Cigna’s US Enterprise Infrastructure Team
- Proactively monitor and resolve infrastructure service issues prior to escalation.
- Ensuring Service Now incident, requests, problem and change records are pro-actively updated.
- Participate in change activity that may be scheduled out of hours
- Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
- Adhering to Information Protection Policies and Business Continuity Plans
- Follow operational processes and policies
- Ensuring 24x7x365 operation (on Call Rota)
You will have experience with:
- Microsoft SCCM for OS and Application Deployment
- Microsoft Windows 10/11 Troubleshooting
- Microsoft O365 Troubleshooting.
- Service Now Change and incident management workflow
- Service and customer centric mindset
It would be great if you’ve had experience with:
- Virtual Desktop Infrastructure (Citrix)
- Automation experience with PowerShell
- Nutanix HCI
- Agile Project Management Methodology
- JAMF – Apple Enterprise Mgmt. solution
- Stratodesk Thin Client Technology
- ITIL Certifications
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Job Requirements
Company Benefits
Rewards & time away
The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.
Medical benefit
We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!
Dental & vision
We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.
Financial support
We have an Educational Development Program that supports employees in their professional development and growth.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
Company Profile
The Cigna Group
The Cigna Group℠ is a global health company committed to improving health and vitality. We relentlessly challenge ourselves to partner and innovate solutions for better health. Our global workforce of more than 70,000 colleagues work through Cigna Healthcare℠ and Evernorth Health Services® to fulfill our mission to improve the health and vitality of the more than 178 million customer relationships we serve in more than 30 countries and jurisdictions.
We are guided by our mission–to improve the health and vitality of those we serve. To deliver on this, we know we must continually strengthen and evolve our capabilities and it’s why we put innovation at the heart of everything we do at The Cigna Group. Across Evernorth Health Services and Cigna Healthcare, we are driving new solutions, improving patient outcomes, and delivering for those we serve.
Source: thecignagroup.com