Job Description

ROLE SUMMARY

The Network Engineering Manager translates business needs into technical solutions which meet CIGNA's needs and demonstrate leadership in the

adoption of advanced network solutions. The prime focus is on strategic and tactical planning, including the development of migration strategy and plans

towards the target architecture environment.

MAJOR DUTIES & RESPONSIBILITIES

• Provide oversight of a team of engineers responsible for the engineering of Data Network Infrastructure Platform and prioritization of efforts, resource management, and management briefings, while ensuring that projects are progressing on-time and on-budget.
• Ensure that each member of the staff has a career development and training plan.
• Mentor and coach staff by identifying individual strengths and areas for development and implementing plans to ensure their continual growth.
• Design IP network, access network, IP routing Plan and design network solutions of a high degree of complexity.
• Develop and communicate engineering standards and procedures as it relates to Cigna's networking infrastructure to ensure that all standards and procedures are in accordance with Service Level Agreements.
• Identify opportunities available with evolving network technologies. Focus on evolving standards in the telecommunications industry and assess the financial and business impact to CIGNA.
• Identify business needs, which are not being met by Cigna’s current network architectures and develop network infrastructure strategies and architectures to meet Cigna’s evolving business requirements.
• Provide guidance, support and training to the other members of the Network Services team within the data network technology, technical architecture and standards.
• Provide technical management for key projects and deliverables for Network Infrastructure.
• Contribute to management practices, standards, guidelines and processes.
• Responsible for preparation of technology position documentation related to business needs.
• Champion major R&D technology pilots.

SCOPE & DIMENSIONS

The scope of CIGNA Network Services includes Network Engineering Strategy, Data and Voice Services, Network Operations and Support, Contact Center Services and Business Services.

COMPETENCIES

Patience to adhere to support maintenance windows and change control procedures.

HIGHLY DESIRE SKILLS

• Bachelor’s Degree or higher strongly preferred in Computer Science or related discipline and/or combination of work experience and education.
• Layer-2 network design and protocols
• Security protocols and implementations including IPSec, NAT, ACLs.
• Content delivery/application availability using load balancers.
• Routed and routing protocols including OSPF, ISIS, BGP, Multicast, RSVP/LDP, MPLS in a Service Provider environment.
• Pioneering spirit in developing and deploying cost-effective network infrastructure solutions which provide CIGNA with a competitive edge.
• Strong ability to manage and direct others in a matrix organization to achieve results under pressure of time.
• The employee must maintain an ongoing relationship with vendors to ensure that CIGNA is kept abreast of new developments and with standards bodies (Government, Health Care & Insurance Industry) around the world to keep abreast of new architectural directions.
• Maintain contacts with management, peers and internal clients.
• Technical Manager of major projects across multiple technology disciplines and organizations. This requires a significant understanding of business, management, regulatory and technical issues.
• Creation of new or innovative ideas to help to achieve the objectives of Information Technology Organization.
• Communicating and gaining support for CIGNA's network architectures, strategies and migration plans to all members of Network Infrastructure and key members of Information Technology Organization and the CIGNA's Business Units.

Desired Skills

• CCNP (Cisco Certified Network Professional)
• CCIE (Cisco Certified Internetworking Expert)
• ITIL Certification is an asset.
• CISSP certification.
• Excellent interpersonal skills and team orientation.
• Able to manage large projects and motivate people.
• Ability to conceptualize unique or novel approaches that change conventional thinking and create new strategic options.
• Ability to visualize new applications of existing knowledge that manage directly to important new business opportunities.
• Ability to establish new standards for quality, performance or productivity.
• Ability to develop new techniques, methods or practices, and apply them to create brand new solutions.
• Excellent written and oral communications skills (i.e., ability to translate business requirements into a coherent long term strategy for Network Infrastructure).
• Ability to work flexible schedule during key migrations periods.
• Ability to work in a high volume, high quality and deadline driven environment.
• Travel < 20%.

About The Cigna Group

Job Requirements