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This job is about helping insured members with their SPARK cases through calls and emails. You might like this job because you enjoy problem-solving and working in a friendly team while making a positive impact on people’s health.
Undisclosed
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, Kuala Lumpur
Full-Time
few days ago
Job Description
- Manage day-to-day communication with insured members regarding SPARK cases, via telephone and email.
- Coordinate and ensure follow-ups for all assigned SPARK contracts and requests.
- Use the most efficient communication channels (phone, email, letter) for SPARK case management.
- Prioritize work according to planning to maintain high service performance for SPARK cases.
- Maintain a cooperative and friendly working environment within the team.
- Identify and share possible improvements in SPARK processes with your manager.
- Inform Supervisors and Senior Supervisors about problems and inefficiencies in SPARK processes.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Job Requirements
Company Benefits
Rewards & time away
The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.
Medical benefit
We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!
Dental & vision
We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.
Financial support
We have an Educational Development Program that supports employees in their professional development and growth.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
