Job Description

Environment:
• Detail oriented with proven time management and organizational skills (including the ability to
engage in multiple task and meet deadlines /standards).
• International mindset to be able to work remotely/hybrid situation with colleagues.
• A growth mindset with positive attitude towards change and the ability to play an active role in
implementing change initiatives.
• Able to seek out best practices to effectively deal with diverse, complex and highly sensitive issues.
Developmental Value of Position:
• The opportunity to collaborate with a diverse, global team, gaining insights and perspectives from
colleagues across various regions.
• Take responsibility for driving individual performance while actively contributing to the teams overall
success.
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Experience/Knowledge, Education and Other Requirements:
• Minimum of 3 years of experience in Operations, Data Analysis, Marketing/Communications, or
Relationship Management, with a strong operational and customer/provider-facing background.
• Experience in insurance and healthcare industry.
• Proficiency in English; additional languages are an asset.
• Strong analytical and problem-solving skills. - International mindset with the ability to work remotely
with global colleagues, partners, and providers.
• Dedication to delivering excellent service to members, clients, and providers.
• Strong can-do attitude and high proficiency in relationship management, with an understanding of
multicultural behaviours.
• Action-oriented problem-solving approach.
• Excellent organizational, planning, and prioritization skills to meet deadlines.
• Proven experience in complaint management and improving customer service standards.
• Ability to assess situations, conduct research, gather relevant data, and provide constructive
feedback.
• Accountability for achieving personal results and contributing to team goals.
• Excellent communication skills, both verbal and written, including presentation skills.
• Positive role model with the ability to work independently and collaboratively with colleagues at all
levels.
• Experience in data interpretation and report drafting.
• Strong practical knowledge of MS Office applications, particularly Excel.
• Availability to travel up to 30- 50 % within the country & international
Personal Competencies Required:
• Self management – Management of time/priorities and the ability to adjust strategies as needed to
enhance personal productivity and also contributing to overall performance of the team.
• Balances stakeholders – Engages with multiple stakeholders and responds to potential conflicts
with a well balanced and a solution which is mutually beneficial.
• Communication – Would need to develop and delivery multi-mode communication that conveys a
clear understanding of the unique needs of different audiences.
• Conflict Management – Handling conflicts effectively which results with minimal
disruption/involvement of other stakeholders.
• Responsible decision making / persuasion – Using compelling arguments to gain the support and
commitment of others and able to make split second decision on operational commitments.

About The Cigna Group

Job Requirements