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This job is a Technical Customer Support Analyst at Cigna in Kuala Lumpur. You might like this job because you’ll be solving tech issues for users, working flexible hours, and being part of a team that values better health for all.
Undisclosed
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia, Kuala Lumpur
Job Description
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
The role will involve shift-based work: one week you will work from 5 AM to 2 PM (home working), and the next 2 weeks you work from 8 AM to 5 PM (office working)
Main duties and responsibilities
- Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
- Install, configure, and support (IMAC) end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to the IT Service Desk team leader.
- Prioritising and allocating within IT Support teams all requests.
Required Skills
- Two years of experience within an IT support team
- Incident management skills
- Experience with Avaya desk phone setup and mobile phones
- Experience with a call management system
- Experience with Microsoft Office
- Windows 10 support and build experience. (Both OS and PC hardware)
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
About You
- Communicate clearly and effectively.
- Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal as well as written formats.
- A positive ‘can-do’ attitude with a strong commitment to customer support.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Job Requirements
Company Benefits
Rewards & time away
The Cigna Group offers a reasonable amount of paid time off and many other benefit programs that allow you to take time away.
Medical benefit
We offer five core medical plan options that cover in-network preventive care, which includes well child visits, physicals, and more!
Dental & vision
We offer dental and vision plan options for employees to choose from. Both options cover preventive care at no cost.
Financial support
We have an Educational Development Program that supports employees in their professional development and growth.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 10 Years of Experience
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