Job Description

Job Scope: Operations Intern

Position Overview

As an Operations Intern, you will support the Operations team in ensuring the smooth planning, coordination, and execution of company events and daily operational activities. This internship provides hands-on exposure to event management, logistics, administration, and cross-department coordination.

Key Responsibilities

1. Event Operations

* Assist in planning and coordinating event operations before, during, and after exhibitions.

* Prepare exhibitor kits, registration materials, signage, and event documents.

* Support exhibitor and vendor registration processes.

* Assist in setting up and dismantling event venues.

* Ensure event materials and equipment are ready according to schedule.

2. Logistics & Coordination

* Coordinate with suppliers, contractors, and service providers.

* Monitor delivery schedules and ensure timely collection of event materials.

* Track inventory of event equipment, promotional materials, and office supplies.

* Assist in transportation and logistics arrangements.

3. Administrative Support

* Prepare operational documents, reports, and checklists.

* Maintain proper filing of operational records.

* Update internal databases and operational trackers.

* Assist in preparing quotations, purchase requests, and expense records.

4. Cross-Department Support

* Work closely with the Sales, Marketing, Creative, and Finance teams.

* Coordinate internal communication to ensure project timelines are met.

* Assist in following up with exhibitors, sponsors, and partners when required.

5. Customer & Exhibitor Support

* Respond to basic enquiries from exhibitors and visitors.

* Assist exhibitors with registration, booth information, and event guidelines.

* Provide on-site assistance during exhibitions and company events.

6. Operational Improvement

* Assist in documenting and updating Standard Operating Procedures (SOPs).

* Identify opportunities to improve operational efficiency.

* Support digitalisation initiatives by organising documents and maintaining shared files.

7. General Duties

* Perform any other operational or administrative duties assigned by the Operations Manager or Management.

* Support company projects and ad hoc assignments when required.

Learning Opportunities

During this internship, you will gain exposure to:

* Event Management & Exhibition Operations

* Project Coordination

* Vendor & Supplier Management

* Logistics Planning

* Operations Administration

* Business Process & SOP Documentation

* Team Collaboration & Communication

* Problem Solving in Live Event Environments

Job Requirements

Preferred Qualifications

* Diploma or Degree student in Business Administration, Event Management, Operations Management, Logistics, Marketing, or a related field.

* Strong organisational and time management skills.

* Able to multitask in a fast-paced environment.

* Good communication skills in English and Bahasa Malaysia (Mandarin is an advantage).

* Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace.

* Positive attitude, responsible, and willing to learn.

* Able to work on weekends and public holidays during exhibition periods (off days will be arranged accordingly).

Skills