Job Description

The Campaign & Client Success Specialist independently manages assigned clients and campaigns, acting as the bridge between client requirements and TDG’s internal teams.

You will own campaign delivery from briefing to completion, manage client expectations, resolve operational risks, analyse performance, and identify opportunities to strengthen and grow client accounts.

This role combines client servicing, campaign management, operational excellence and commercial development.

Key Responsibilities

• Independently manage day-to-day client relationships, campaigns and ongoing programmes.
• Understand client business objectives and translate requirements into clear scopes, timelines and deliverables.
• Lead client discussions, campaign updates and performance reviews.
• Coordinate cross-functional teams to ensure campaigns are delivered according to agreed timelines, SLA and quality standards.
• Proactively identify delivery risks, resolve operational issues and escalate critical matters with recommended solutions.
• Monitor campaign and operational performance, identify gaps and recommend improvements.
• Conduct post-campaign reviews and translate insights into actionable recommendations.
• Build a strong understanding of clients’ businesses to identify additional needs and opportunities.
• Recommend relevant TDG solutions across CRM, loyalty, rewards, activation and MarTech.
• Support proposals, renewals and commercial discussions while contributing towards client retention and account growth targets.

Job Requirements

• 2-5 years of relevant experience in client servicing, account management, campaign management, CRM, loyalty, digital marketing, MarTech or related fields.
• Proven ability to independently manage clients, campaigns or projects.
• Strong client communication, stakeholder management and presentation skills.
• Strong project management, organisation and problem-solving capabilities.
• Able to manage multiple accounts, campaigns, deadlines and cross-functional stakeholders.
• Proactive in identifying risks, issues and improvement opportunities, with good judgement on resolution and escalation.
• Comfortable analysing campaign performance, SLA and operational data.
• Strong sense of ownership and accountability, with the ability to follow matters through to resolution.
• Commercially aware and comfortable contributing towards client retention, cross-selling, upselling and account growth.
• Experience in CRM, loyalty, customer engagement, agency or MarTech environments is an advantage.

Skills