Job Description

• Assist in the execution of multiple CRM & loyalty marketing campaigns.
• Ensure timely and accurate processing of campaign data, including customer entries, purchase records, and premium redemptions.
• Monitor campaign progress and track key performance metrics, ensuring deadlines and SLAs are met.
• Collaborate with the data entry, customer service, and premium procurement teams to maintain seamless campaign operations.
• Prepare and validate campaign reports, ensuring data accuracy and consistency.
• Liaise with the CRM project management team to ensure alignment on campaign objectives and operational timelines.
• Troubleshoot and resolve any operational issues that may arise during the campaign lifecycle.

Job Requirements

• Diploma or Degree in Business Administration, Marketing, or any related field.
• Prior experience in a campaign, operations, or administrative role is an advantage.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office, especially Excel, for tracking and reporting.
• Ability to work independently and manage multiple tasks with tight deadlines.
• Excellent communication and teamwork skills.
• Experience in CRM systems and tools is a plus.

Skills