Job Description

• Support the planning and execution of digital campaigns, loyalty programmes, contests, promotions, and customer engagement initiatives.
• Coordinate campaign requirements, timelines, deliverables, and approvals with clients and internal teams.
• Prepare project briefs, timelines, quotations, meeting notes, status updates, and campaign documentation.
• Work closely with the technology, creative, customer service, rewards, finance, and data teams to deliver campaign requirements.
• Monitor project progress and follow up on outstanding information, approvals, and deliverables.
• Assist with campaign setup, testing, user acceptance testing, and pre-launch checks.
• Track campaign performance, customer participation, reward utilisation, and operational issues.
• Prepare campaign reports and provide clear updates to clients and internal stakeholders.
• Coordinate the purchase, issuance, and tracking of digital rewards or vouchers.
• Handle campaign-related enquiries and assist in resolving operational or customer issues.
• Ensure campaign activities comply with agreed processes, timelines, and client requirements.
• Maintain accurate project records and support post-campaign reporting and reconciliation.

Job Requirements

• Bachelor’s Degree in Marketing, Business Administration, Communications, Digital Media, Information Technology, or a related field.
• Fresh graduates are encouraged to apply.
• Strong organisational and time-management skills.
• Good written and verbal communication skills in English.
• Comfortable communicating with clients and coordinating with different teams.
• Detail-oriented and able to manage multiple tasks and deadlines.
• Proficient in Microsoft Excel, PowerPoint, Word, and Google Workspace.
• Willing to learn digital campaign platforms, reporting tools, and project management systems.
• Basic knowledge of digital marketing, CRM, social media, loyalty programmes, or data reporting will be an advantage.
• Able to work independently while contributing effectively within a team.

Skills