Job Description

1. Resolve customer inquiries via live chat in a timely and professional manner.
2. Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers.
3. Educate customers on our client's campaigns mechanism, communicate complex concepts to a diverse audience clearly, and encourage them via live chat to participate.
4. Process customer applications and KYC documentation according to relevant regulations and policies.
5. Daily clear enquiries log to ensure no complaints received from the customers.
6. Attend to customers via live chat, no cold calling or phone call required.

Job Requirements

1. Bachelor’s degree in Marketing, Business, Mass Communication, Liguistics or a related field
2. Good communication skills and a problem-solving approach
3. Positive, empathetic, and professional attitude
4. Proficiency in spoken and written English
5. Fluency in spoken and written Mandarin is a must

Skills