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This job is an Internship Customer Support Agent, where you'll help customers through live chat and solve their issues. You might like this job because you get to work with teams, explain fun campaign details, and improve customer experiences!
RM 600 - RM 1000
TTDI, Kuala Lumpur
Job Description
- Handle customer inquiries via live chat promptly and professionally (no calls).
- Troubleshoot issues; work with internal teams to deliver solutions.
- Explain campaign mechanisms in clear, encouraging language.
- Process applications & KYC per SOP, PDPA, and client policies.
- Maintain daily enquiry logs; close out tickets to avoid complaints.
- Escalate edge cases and follow up until resolved.
Job Requirements
- Diploma (or pursuing) in Communications/Language/Business or related.
- Strong writing & people skills; solutions-first mindset.
- Positive, empathetic, professional attitude.
- Not required to work in shift basis or public holidays.
- Required to work half day on Satuday only.
- Fluent English (spoken/written) and Mandarin (required).
- Customer service experience is a plus (training provided).
Skills
Company Benefits
Customize Wellness Program
Customize Wellness Program subsidy (either for Medical Insurance, Optical Plan, Dental Plan, Gym or Yoga) upon your confirmation!
Car Park Allowance
Car Park Allowance (for those eligible)
Loyalty Bonus
UP TO RM 1,000,000 Loyalty Bonus (for those eligible)
Modern Office & Luxury Pantry Supply
Modern Office with pantry and chill out zone. Free flow of Coffee, Ice Cream and Yummilicious Snacks!
Strategic Location
Great Office Location (Border of TTDI and PJ) -8 min walk to TTDI MRT -5 min walk to Jaya Grocer -Opposite of 3 Damansara Shopping Mall
Great Career Progression
For FIT candidate, your career progression can be SKY-ROCKET pace! Expected to promote TWICE a year when you're really performing!
Additional Info
Company Activity
Last active - few minutes ago
Experience Level
#NoExperienceNeeded
Career Level
Internship
Job Specialisation
Customer Service, General Work, Public Relations
Company Profile
