Customize Wellness Program subsidy (either for Medical Insurance, Optical Plan, Dental Plan, Gym or Yoga) upon your confirmation!

Customize Wellness Program

Car Park Allowance

UP TO RM 1,000,000 Loyalty Bonus (for those eligible)

Loyalty Bonus

Modern Office with pantry and chill out zone. Free flow of Coffee, Ice Cream and Yummilicious Snacks!

Modern Office & Luxury Pantry Supply

Great Office Location (Border of TTDI and PJ)
-8 min walk to TTDI MRT
-5 min walk to Jaya Grocer
-Opposite of 3 Damansara Shopping Mall

Strategic Location

For FIT candidate, your career progression can be SKY-ROCKET pace! Expected to promote TWICE a year when you're really performing!

Great Career Progression

THE D GROUP

In a world where customer engagement determines the fate of businesses, The D Group (TDG) emerges as a game-changer. With a vision to revolutionize how brands connect with their audiences, TDG blends the art of marketing with the precision of technology, unlocking the power of first-party data to drive acquisition, retention, and loyalty. <ins>Who We Are</ins> Founded on the belief that marketing can be smarter, TDG is more than just a global marketing agency—we're a strategic partner. By leveraging cutting-edge solutions such as Loyalty Platforms, CRM Systems, Commerce Platforms, and Brand Websites, we create seamless and engaging experiences for both businesses and consumers. Our approach integrates innovation and efficiency, empowering brands to stand out in a competitive marketplace. <ins>Our Vision</ins> TDG aspires to lead the global marketing industry, utilizing technology and first-party data to reshape the future of c<ins>ustomer acquisition, retention, and loyalty. </ins>Our vision is not just to follow trends but to set them—pioneering new ways to engage audiences and deliver personalized experiences that matter. <ins>Our Mission</ins> At TDG, we believe that meaningful connections drive business growth. That’s why we harness the power of first-party data to craft <ins>seamless, personalized customer journeys</ins><ins>.</ins> Our mission is to empower businesses with the tools and strategies they need to engage their customers effectively, improve operational efficiency, and achieve sustainable growth in an ever-evolving market. <ins>Why Join Us?</ins>
<ol>
<li>Innovate and Grow Be part of a team that’s reshaping the marketing industry. At TDG, we use cutting-edge technology to deliver personalized experiences and unlock new opportunities for businesses.</li>
<li>Global Impact Join a company with a growing footprint across Malaysia, Singapore, Thailand, Indonesia, and the USA. Work on exciting projects that influence markets around the world.</li>
<li>Collaborative Culture We believe in inclusivity, diversity, and teamwork. You’ll work alongside passionate, innovative individuals who are dedicated to driving positive change.</li>
<li>Career Development At TDG, we invest in our people. From training programs to opportunities for advancement, we ensure your growth aligns with our success.</li>
<li>Purpose-Driven Work Help businesses harness the power of first-party data to engage customers, improve efficiencies, and achieve sustainable growth.</li>
</ol>
<ins>What’s in It for You?</ins>
<ul>
<li>Competitive salary and benefits package</li>
<li>Opportunities to work on global projects</li>
<li>Flexible, hybrid working environments</li>
<li>Access to learning and development programs</li>
<li>A collaborative, inclusive culture that celebrates success</li>
</ul>
<ins>Join the Revolution</ins> Ready to make an impact? Join TDG to transform the marketing industry with innovative solutions, technology-driven insights, and first-party data excellence. Together, we’ll create meaningful connections and drive results that matter. 📧 Apply Now Send your resume to enquiry@thedgroup.com.my or visit our website to explore opportunities: <a href="https://thedgroup.com.my/" target="_self">https://thedgroup.com.my</a>. 🌟 Follow Us for Updates and Opportunities: 📘 Facebook: <a href="https://www.facebook.com/tdg.my/" target="_self">https://www.facebook.com/tdg.my/</a> 💼 LinkedIn: <a href="https://www.linkedin.com/company/thedgroup" target="_self">https://www.linkedin.com/company/thedgroup</a> Shape your future. Build the extraordinary. Join TDG.

JOIN TDG: BE PART OF THE REVOLUTION IN MARTECH & FIRST-PARTY DATA!

Initially established in 2017 as an event marketing agency, TDG quickly made its mark in the industry. However, the founder envisioned something much greater—a fully integrated CRM partner that could transform the industry in Malaysia and extend its influence globally. Driven by this vision, TDG underwent a significant business restructure in 2019, embarking on a bold journey to redefine the synergy between technology and marketing. <ins>Milestones </ins>In its early years, TDG operated with a humble yet determined team of just three pioneers. The 2019 restructure marked a turning point, expanding its footprint to Malaysia and Singapore. However, the following year brought challenges, and the team scaled back operations to Malaysia with a lean team of seven steadfast employees. Growth was steady but purposeful. By 2021, TDG expanded its workforce to 12 and ventured into Indonesia. This momentum carried forward into 2022 with 18 employees and an even stronger regional presence. In 2023, TDG made its mark in Vietnam with a team of 25 passionate individuals. By 2024, TDG achieved exponential growth, operating with 50 dedicated employees and establishing its presence across Malaysia, Singapore, Thailand, and even as far as the USA. Despite the challenges of scaling in a competitive industry, TDG grew to become a multi-award-winning agency specializing in Martech, CRM, and loyalty solutions. Its achievements were crowned by ISO 27001:2023 certification, partnerships with Salesforce and Microsoft Power BI, and recognition for its unparalleled trade programs and digital expertise. <ins>DNA and Culture </ins>At the heart of TDG lies a set of core values that shaped its culture and team spirit. These values served as the company's compass, guiding it through every challenge and triumph:
<ul>
<li>Innovative &amp; Solution Leadership: TDG’s ability to adapt, innovate, and lead the industry has been its hallmark. From its early days to global expansion, this spirit propelled it forward.</li>
<li>Drive Positive Changes: The company’s commitment to creating meaningful impacts resonated deeply with its employees, clients, and partners.</li>
<li>Deliver Solid Results: TDG was never just about ideas; it was about execution. Every project, campaign, and strategy aimed to deliver measurable outcomes.</li>
<li>Solve Hard Problems: The team embraced challenges, approaching each with creativity, determination, and a solutions-driven mindset.</li>
<li>Inclusivity &amp; Diversity: As TDG’s footprint expanded globally, it embraced diversity and ensured inclusivity across its operations.</li>
<li>Be an Owner: Every employee was empowered to take ownership, fostering a sense of responsibility, passion, and belonging.</li>
</ul>
<ins>Vision for Tomorrow</ins> By 2027, TDG aspired to achieve holistic growth, cementing its leadership across Malaysia and regional markets. Its roadmap, which began with strengthening operations and expanding its service offerings, set the stage for sustainable and global expansion. As the years passed, TDG grew not just as a company but as a family. Its milestones marked the progression of a dream nurtured by visionaries, executed by passionate individuals, and driven by a commitment to excellence. The journey from 2017 to the future is a testament to TDG’s resilience, innovation, and dedication to merging tech and marketing for a brighter, more connected world.

TDG: FROM VISION TO GLOBAL IMPACT - THE JOURNEY OF REDEFINING MARTECH

<ul>
<li>Handle customer inquiries via live chat promptly and professionally (no calls).</li>
<li>Troubleshoot issues; work with internal teams to deliver solutions.</li>
<li>Explain campaign mechanisms in clear, encouraging language.</li>
<li>Process applications &amp; KYC per SOP, PDPA, and client policies.</li>
<li>Maintain daily enquiry logs; close out tickets to avoid complaints.</li>
<li>Escalate edge cases and follow up until resolved.</li>
</ul>

This job is a Customer Support Intern where you&#x27;ll chat with customers and help solve their issues. You might like this job because you’ll learn about different campaigns and work closely with teams to make things right!

Kerja ini adalah untuk mereka yang ingin belajar tentang sokongan pelanggan. Anda mungkin berminat dengan kerja ini kerana anda akan berinteraksi dengan pelanggan melalui live chat, menyelesaikan masalah, dan membantu mereka memahami kempen dengan cara yang mesra. Ini adalah peluang hebat untuk mempelajari proses permohonan dan kerja berpasukan!

Customer Service

Greeting Customers

Customer Inquiries

Customer Support

Customer Service Desk

Communication

Customer Communications Management

Effective Communication

Verbal Communication Skills

Time Management




-Handle customer inquiries via live chat promptly and professionally (no calls).


-Troubleshoot issues; work with internal teams to deliver solutions.


-Explain campaign mechanisms in clear, encouraging language.


-Process applications and KYC per SOP, PDPA, and client policies.


-Maintain daily enquiry logs; close out tickets to avoid complaints.


-Escalate edge cases and follow up until resolved.


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Company Profile

THE D GROUP