AI-generated summary
- Receive, review & process submissions; enter data, run fraud checks and follow up to meet SLAs.
- Join THE D GROUP handling multi-channel submissions and escalations.
- Own submissions end-to-end: flag fraud, liaise with customers & supervisors!
RM 500
Damansara, Selangor
Job Description
- Receive & review new/re-submission of customers’ participation details received from different channels.
- Process submission with the stipulated Service Level Agreement (SLA).
- Perform acurate data entry & fraud check.
- Consistent follow up with the customer on their participation details.
- Highlight / escalate any suspicious customer’s participation details to the supervisor.
- Assist in any ad-hoc tasks assigned as & when is required.
Job Requirements
- Candidate must possess at least a SPM, STPM, Diploma Holder or above.
- Fresh graduate is encouraged to apply.
- Basic knowledge of using Ms Excel & Ms PowerPoint.
- Able to multitask & work with minimum supervision.
- Detail-oriented & accurate data entry with good organizational skills.
- Able to converse in Malay or English with effective communication skills.
- Work from Monday to Friday.
Skills
Data Entry
Manual Data Entry
Fraud Detection
Detail Oriented
Time Management
Service-Level Agreement
Critical Thinking
Problem Solving
Operations Management
Multitasking
Company Benefits
Customize Wellness Program
Customize Wellness Program subsidy (either for Medical Insurance, Optical Plan, Dental Plan, Gym or Yoga) upon your confirmation!
Car Park Allowance
Car Park Allowance (for those eligible)
Loyalty Bonus
UP TO RM 1,000,000 Loyalty Bonus (for those eligible)
Modern Office & Luxury Pantry Supply
Modern Office with pantry and chill out zone. Free flow of Coffee, Ice Cream and Yummilicious Snacks!
Strategic Location
Great Office Location (Border of TTDI and PJ) -8 min walk to TTDI MRT -5 min walk to Jaya Grocer -Opposite of 3 Damansara Shopping Mall
Great Career Progression
For FIT candidate, your career progression can be SKY-ROCKET pace! Expected to promote TWICE a year when you're really performing!
Additional Info
Company Profile
THE D GROUP
In a world where customer engagement determines the fate of businesses, The D Group (TDG) emerges as a game-changer. With a vision to revolutionize how brands connect with their audiences, TDG blends the art of marketing with the precision of technology, unlocking the power of first-party data to drive acquisition, retention, and loyalty.Who We AreFounded on the belief that marketing can be smarter, TDG is more than...