Job Description

 We are seeking a passionate and detail-oriented Guest Experience Officer to curate exceptional, memorable stays for our guests. 

Key Responsibilities

• Primary point of contact for guest requests, service, feedbacks and concerns.
• Work within Front Desk and F&B in ensuring seamless delivery of guest service.
• Deliver personalized guest experiences.
• Coordinate special ad-hoc arrangements for guests.
• Curate and recommend local activities, dining, and cultural experiences.
• Involve in establishing and maintaining detailed guest profiles and preferences for enhancing repeated stays

Job Requirements

Requirements

• Soonest availability in an Advantage
• No particular relevant experience needed however proven experience in hospitality, guest relations, or customer experience roles can be an advantage.
• Fresh graduates are welcome to apply.
• Good communication and interpersonal skills.
• Multi-tasking.
• A proactive and creative mind-set.
• Familiarity with local attractions and experiences is an advantage.

Skills