Guest Experience Associate

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AI-generated summary

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This job is all about creating unforgettable stays for guests! You might like this job because you get to engage directly with guests, tailor their experiences, and suggest fun local activities while ensuring top-notch service.

RM 2000 - RM 2800

George Town, Penang

Job Description

 We are seeking a passionate and detail-oriented Guest Experience Officer to curate exceptional, memorable stays for our guests. 

Key Responsibilities

  • Primary point of contact for guest requests, service, feedbacks and concerns.
  • Work within Front Desk and F&B in ensuring seamless delivery of guest service.
  • Deliver personalized guest experiences.
  • Coordinate special ad-hoc arrangements for guests.
  • Curate and recommend local activities, dining, and cultural experiences.
  • Involve in establishing and maintaining detailed guest profiles and preferences for enhancing repeated stays

Job Requirements

 

Requirements

  • Soonest availability in an Advantage
  • No particular relevant experience needed however proven experience in hospitality, guest relations, or customer experience roles can be an advantage.
  • Fresh graduates are welcome to apply.
  • Good communication and interpersonal skills.
  • Multi-tasking.
  • A proactive and creative mind-set.
  • Familiarity with local attractions and experiences is an advantage.

Skills

Guest Relations
Customer Service

Additional Info

Company Activity

Last active - few minutes ago

Experience Level

#NoExperienceNeeded

Career Level

Entry Level

Job Specialisation


Company Profile

The Edison George Town-logo-image

The Edison George Town