Job Description

About us

We are a fast-growing e-commerce company specializing in the development and management of in-house brands across multiple categories, including Wellness Supplements, Pet Care & Food, Footwear, Personal Care, Fragrance, and Confectionery. Our primary sales channels are e-commerce platforms, with TikTok Shop emerging as our most dynamic growth platform.

Key Responsibilities

1. Customer Engagement & Sales Conversion

• Respond promptly to customer inquiries via Messenger, WhatsApp, and comments from Meta Ads
• Understand customer needs (e.g. children’s growth, focus, eye health) and recommend suitable products
• Apply structured sales conversations to guide customers towards purchase
• Follow up with potential customers who have not yet converted

1. Closing Flow Execution

• Execute company’s sales closing flow: (Hook → Identify Problem → Provide Solution → Build Trust → CTA)
• Adapt communication style based on customer behavior and intent
• Focus on improving: Conversion Rate (CR), Response Speed, Closing Time

1. Customer Support & Objection Handling

• Answer product-related questions (ingredients, usage, safety, expectations)
• Handle common objections such as: “No results yet” “My child doesn’t like the taste” “Is this a medicine?”
• Provide accurate, compliant responses (no medical claims)

1. Reporting & Feedback

• Track and report daily:
• Number of leads
• Number of conversions
• Conversion rate
• Provide insights on customer concerns, objections, and trends to marketing/product team

1. On-Call & Campaign Support

• Be responsive during peak hours (midday, evenings, campaign periods)
• Support high-traffic periods such as sales campaigns, launches, and live sessions

Job Requirements

  Requirements

• Minimum 1 year experience in customer service, sales, or e-commerce
• Strong communication skills in Chinese + English (BM is a bonus)
• Sales-oriented mindset (not just answering inquiries) Preferred (Bonus)
• Experience in health supplements, parenting, or e-commerce brands
• Experience handling WhatsApp or Messenger sales closing
• Familiar with Meta Ads leads or social commerce
• Basic understanding of sales funnel (lead → nurture → convert)

Skills