Job Description

Job Summary

Responsible for managing daily shop operations, achieving sales targets, leading the team, and ensuring excellent customer service experience.

Key Responsibilities

• Manage daily outlet operations and ensure smooth business activities. 
• Achieve sales targets and monitor outlet performance. 
• Lead,train, and motivate retail staff to deliver excellent service. 
• Ensure high standards of customer service and handle customer feedback professionally. 
• Monitor stock levels, inventory control, and product display arrangement. 
• Manage cash handling, daily sales reports, and operational records. 
• Ensure outlet cleanliness, safety, and compliance with company standards. 
• Plan staff schedules, attendance, and manpower allocation. 
• Conduct product training and coaching for team members. 
• Analyse sales performance and propose improvement strategies. 
• Handle customer complaints and resolve issues effectively. 
• Support company promotions, campaigns, and marketing activities. 
• Oversee daily luggage repair operations and ensure efficient workflow. 
• Train and guide staff on basic luggage repair handling and customer service procedures.

Job Requirements

Requirements

• Mandarin-speaking candidates are preferred due to frequent interaction with Mandarin-speaking customers.
• 3 years of retail management experience. 
• Experience in leading a team and managing outlet operations. 
• Strong communication and leadership skills. 
• Customer-oriented with good problem-solving abilities. 
• Able to work under pressure and achieve sales targets. 
• Willing to work on weekends and public holidays (if required). 
• Good knowledge of retail operations, inventory, and sales reporting. 

Skills