Search Operation Specialist - Based in KL
TikTok
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This job is a Search Operation Specialist at TikTok in Kuala Lumpur. You might like this job because you'll ensure a positive and safe search experience by analyzing and optimizing user searches for content safety and relevance.
Undisclosed
Kuala Lumpur
Full-Time
Job Description
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. --- Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us. --- About Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. --- About the team Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community. --- Responsibilities - Improve TikTok users’ search experience by determining their search needs through query and tools, and subsequently to sort it out by classification of requirements. - Undergo weekly and bi-monthly search quality assessments to ensure current practice is in accordance with evaluation standard documents. - Review the types of bad search cases and rate the quality of the results. - Provide ideal search labelling results and suggestions for policy improvement.
Job Requirements
"Minimum Qualifications - Diploma/Degree in any related field. - At least 1 year of exposure to search engine optimization, search labelling or any other search related business experiences. - Proficient English, both written and conversational. --- Preferred Qualifications - Familiarity with search engines and algorithms of any social media platform would be a plus point. - An in-depth understanding of the culture and familiarity with the internet usage habits of their users. - Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials. --- Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. --- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Company Benefits
Global exposure
Did you know TikTok has offices on six continents? We work without borders, and take a global approach to all we do!
Modern work culture
We feature all the amenities and technology an office should have to help you bring your best self to work.
Employee engagement
Creating an office environment where constant conversation and collaboration is facilitated is a must.
Additional Info
Experience Level
0 - 10 Years of Experience
Job Specialisation
HR Operations (Payroll, Admin, Office Management), Pre-Sales / IT Business Analyst / Business Intelligence, System & IT Helpdesk / Database Administrator
Company Profile
TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy.
Our employees lead with curiosity, and move at the speed of culture. Combined with our company's flat structure, you'll be given dynamic opportunities to make a real impact on a rapidly expanding company as you grow your career.
TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Source:careers.tiktok.com
Search Operation Specialist - Based in KL
Undisclosed
Kuala Lumpur
Full-Time
This job is no longer available