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Customer Onsite Support Engineer

TIME dotCom
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Undisclosed

Shah Alam

Full-Time

Job Description

You will be in charge of turning customers' frowns upside down! Visit customer premises and troubleshoot their modems & routers to ensure customers are getting what they subscribed.

The Work Life:
  1. Provide WIFI and Broadband troubleshooting to ensure that customer are able to get the services that they subscribed to.
  2. Ability to identify the root cause of the issue that customer is facing and provide a logical solution.
  3. Improves system performance by identifying problems; recommending changes.
  4. Assist in bringing up connection for pre-laid building.
  5. Work closely with installer and Field engineers to troubleshoot and resolve issue. 
  6. Attend to complain cases that requires home visit. 
  7. Follow-up closely with customers to ensure that solution that has been deployed is functioning properly.
  8. Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps. 

Job Requirements

All You Need: 
  1. Minimum 3 years’ experience in the Home Fiber and WIFI related scope. 
  2. Familiar with Router, Modems, WIFI extender, home plug ,PC / Laptop configuration and other related hardware.
  3. Understand and is up to date in current internet related solutions in the market. 
  4. Must be flexible in traveling. 
  5. Must be available to provide onsite and offsite support. 
  6. Flexible in doing shift and is able to be on standby. 
  7. Must be able to work weekends if necessary.
Why Join Us:
  •  We are curious, fun and appreciate innovation.
  •  We promote work life balance and our working hours are flexible
  •  We are too cool for ties and suits. Smart casual is our game.
  •  We care about you and your families’ health and wellbeing.
  •  We have an indoor slide and a cafe! How fun is that?!
  •  So if you are Bold, have a Can-Do and Quick personality, stop right now and apply! 
*Only shortlisted candidates will be notified. So make your CV as fun and interesting as possible!

Additional Info

Experience Level

1 - 7 Years of Experience

Job Specialisation

Customer Service, Electrical Engineering, Telecommunications Engineering

Company Profile

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TIME dotCom

At TIME, we connect you to our customers from around the world, in and around 4 continents through our many investments in Malaysia and across Asia. But we are much more than just an internet service provider. We work behind the scenes to ensure your internet experience is seamless that is served to you on our 10G Coherent Technology.

In an industry where speed is literally everything that matters, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything is seamlessly connected. If you have the drive, curiosity, passion, and collaborative spirit and embody the values of Bold, Can-Do and Quick, work with us, and let’s connect the world, together.
company-logo-image

Customer Onsite Support Engineer

TIME dotCom

Undisclosed

Shah Alam

Full-Time

This job is no longer available