Job Description

💬 ABOUT THE ROLE

As our Social Media Community Manager, you are the voice and vibe guardian across our clients' social channels. You turn captions into conversations. You reply like a human, not a bot. You know that community management is not customer service — it’s brand building in real time.

🧠 RESPONSIBILITIES

• Engage with audiences daily across Instagram, TikTok, Threads, Facebook & more
• Reply to comments, DMs, story mentions, and tagged posts — with tone and intent aligned to each client
• Proactively start conversations through IG stories, polls, Q&As, comments, and live chat during launches
• Monitor brand mentions, customer moods, and emerging sentiment
• Report weekly on community growth, engagement wins, and response trends
• Collaborate with content, strategy, and production teams to sync voice and campaign goals
• Contribute community POV to content planning (What are they asking? What do they love?)
• Manage engagement schedules and internal response templates for high-volume accounts
• Support in UGC collection and influencer interactions when needed

Job Requirements

🎯 YOU’RE A GOOD FIT IF YOU:

• Have 1–3 years experience in social media, community, or digital marketing
• Know how to write like people speak (not like a press release)
• Can switch tones fast — from playful, witty to polished and professional
• Are obsessively curious about people, language, and platform behavior
• Have used or engaged with brand accounts — and noticed what works
• Can keep a cool head even when handling trolls or difficult DMs
• Love tracking engagement wins, saves, and shares
• Are deeply tuned into social & pop culture — from Selena to Seoul to Shopee memes
• Bonus: You’ve worked in an agency or handled multiple brands before

📦 WHAT YOU’LL GET

• Work with a fast-growing, creatively bold agency
• Access to multiple brands, industries, and content styles
• A team that actually values culture, collaboration, and community
• Space to pitch, grow, and make your mark in social-led storytelling

📩 HOW TO APPLY

• Send us your:
• CV or portfolio (if any)

Create a PDF to Answer this

1. 3 brand accounts you love to engage with (and why
2. 3 screenshots of comments or DMs you’ve replied to (or would reply to differently — and how)

Skills