Job Description

• Own end-to-end processing within assigned scope 
• Provide operational support and expertise within assigned team or process area
• Resolve complex transactional and operational issues impacting service delivery
• Handle exceptions and non-standard cases using judgment
• Act as first point of contact for complex issues 
• Perform advanced reconciliations and root-cause investigations 
• Lead KPI analysis and performance insights 
• Identify improvement opportunities and support implementation of process enhancements within own scope
• Drive process improvement and standardization initiatives 
• Support implementation of standards and best practices defined by SMEs, Managers, and Global Process Leads
• Support audits and strengthen control environment 
• Mentor and guide junior team members 
• Lead knowledge-sharing sessions and documentation
• Perform other duties and responsibilities as assigned by the direct manager

Job Requirements