Job Description

Transition Management:

• Lead selected transitions, including setup of centralized services for clients.
• Lead RDC scope onboarding with local offices (existing clients) or new global clients.
• Organize kick-off calls and conduct training/knowledge transfer sessions with local offices or new clients.
• Request client systems user access for RDC team members.
• Perform time-motion studies for RDC processes when required.
• Develop and maintain detailed project plans, managing interdependencies across projects.
• Oversee stabilization period quality measures before project closure.

Process & System Setup:

• Work with Enate Configuration team to set up RDC Enate scheduled tasks and create email aliases. Enate is a workflow orchestration and automation platform designed to help organizations manage operations
• Work out “As-Is” and “To-Be” process maps for RDC scopes.

Methodology Development:

• Enhance transition governance, risk management, planning tools, templates, and reporting.
• Drive standardization and best practice sharing across all RDCs.
• Stakeholder Coordination:
• Collaborate with internal teams (HR, Finance, IT, Facilities) to ensure readiness for onboarding and service migration.
• Manage communication and change initiatives across multiple stakeholders.

Risk & Issue Management:

• Identify and mitigate risks from project initiation through completion.
• Track progress, resolve issues promptly, and implement corrective actions.

Financial & Performance Tracking:

• Monitor project expenditure and support benefit realization tracking.
• Review outcomes of migration waves to improve timelines, quality, and stakeholder satisfaction.

Job Requirements