Job Description

A. JOB DESCRIPTION职位描述

• Oversee daily operations, ensuring smooth and efficient clinic activities.
  監督日常操作，確保流暢有效的診所活動。
• Ensure compliance with local healthcare regulations, TCM protocols, and company standards.
  確保遵守當地醫療法規，TCM協議和公司標準。
• Manage branch inventory, including herbal products, acupuncture needles, and other supplies.
  管理分行庫存，包括草藥產品，針灸針和其他用品。
• Monitor clinic cleanliness, patient safety, and equipment maintenance.
  監控診所清潔度，患者安全和設備維護。
• Lead, motivate, and supervise a team of healthcare professionals, including licensed practitioners, support staff, and administrative personnel.
  領導，激勵和監督醫療保健專業人員團隊，包括有執照的從業人員，支持人員和行政人員。
• Recruit, hire, and train staff in accordance with company policies and TCM best practices.
  根據公司政策和TCM最佳實踐招募，僱用和培訓員工。
• Conduct regular performance evaluations, provide feedback, and implement professional development opportunities.
  定期進行績效評估，提供反饋並實施專業發展機會。
• Foster a collaborative and positive work environment.
  培養一個協作和積極的工作環境。
• Ensure a high level of customer satisfaction by promoting excellent service and addressing any patient concerns or complaints promptly.
  通過促進出色的服務並迅速解決任何患者的疑慮或投訴，確保高水平的客戶滿意度。
• Oversee customer consultations, treatment plans, and follow-ups, ensuring TCM practitioners are providing safe, effective, and appropriate care.
  監督客戶諮詢，治療計劃和後續行動，以確保TCM從業者提供安全，有效和適當的護理。
• Assist in promoting customer education about TCM practices, therapies, and health management.
  協助促進有關TCM實踐，療法和健康管理的客戶教育。
• Drive revenue growth by overseeing clinic sales goals and service offerings.
  通過監督診所銷售目標和服務產品來推動收入增長。
• Monitor financial performance, track KPIs, and manage budgets for clinic operations.
  監控財務績效，跟踪KPI並管理診所運營的預算。
• Ensure all healthcare practices and treatments are compliant with the relevant medical standards and regulations.
  確保所有醫療保健實踐和治療都符合相關的醫療標準和法規。
• Conduct regular audits and assessments of the clinic’s operations to ensure quality standards are met.
  定期對診所業務進行定期審核和評估，以確保達到質量標準。
• Ensure proper documentation of patient records and medical histories in accordance with privacy laws.
  根據隱私法確保正確記錄患者記錄和病史。

Job Requirements

• Strong leadership, communication, and problem-solving skills.
  具备良好领导力、沟通及解决问题能力。
• Familiar with clinic workflows; TCM knowledge is an advantage.
  熟悉诊所运作；懂中医者优先。
• Sales-oriented, able to monitor targets and drive branch performance.
  具备销售导向，能够监督目标并推动分行业绩。
• Able to manage staff performance, training, and daily operations.
  能管理员工绩效、培训及日常运营。
• Organized, customer-focused, and able to work independently.
  具备组织能力、以客户为中心、能独立工作。
• Proficient in MS Office and basic clinic systems.
  熟练使用 MS Office 及行政系统。
• Able to work weekends/public holidays when required.
  可根据需要在周末/假期上班。

Skills