Job Description

• Manages the daily functions of a designated retail or hospitality establishment, ensuring operational efficiency while enhancing profitability and customer satisfaction.
• Responsible for recruiting, training, and supervising staff members at the outlet, which includes managing schedules, performance evaluations, and resolving employee-related issues.
• Facilitates a positive customer experience by responding to inquiries, addressing complaints, and upholding high standards of service.
• Monitors inventory levels, collaborates with suppliers, and ensures sufficient stock to satisfy customer demand.
• Maintains the cleanliness, safety, and upkeep of the outlet in compliance with health and safety regulations.
• Devises and executes strategies aimed at boosting sales and profitability, incorporating promotional activities and special events. Additionally, addresses operational challenges and resolves customer complaints promptly and effectively.

Job Requirements

• Requires 2-3 years of experience in the retail or food and beverage sector, including a background in a managerial or supervisory position.
• Availability: Must be flexible to work overtime, weekends, and holidays as required.
• Collaboration: Capable of working well both as part of a team and independently.
• Leadership Skills: Demonstrates the ability to inspire, motivate, and develop a team.
• Problem-Solving Skills: Skilled at identifying and addressing operational challenges, including handling customer complaints.
• Inventory Expertise: Familiar with inventory management and ordering processes.
  Ability to juggle multiple tasks and thrive in a fast-paced setting.

Skills