Job Description
Job Summary:
The Software Technician ensures the smooth functioning of Topcon Healthcare software solutions by providing technical support, resolving software issues, and assisting customers and distributors. This role enhances customer satisfaction, improves software reliability, and supports healthcare providers.
Responsibilities:
- Technical Support: Provide remote support for image management software, databases, operating systems, networking, and related inquiries, including integration with non-Topcon products.
- Issue Resolution: Handle post-sales software complaints and inquiries, liaising with the product specialist department as needed.
- Training: Conduct on-the-job and in-house training, maintain logs of queries/complaints, and pursue continuous learning.
- Task Management: Meet KPIs, follow assignment systems, and work effectively with minimal supervision.
- Continuous Improvement: Propose and implement efficiency improvements and enhance customer satisfaction through periodic surveys.
>>> FRESH GRADUATE WELCOMED <<<
Job Requirements
Education & Experience:
- Bachelor’s degree with a major in Computer Science or Engineering.
- Fresh Gradutates are welcomed
Knowledge, Skills & Attributes:
- Strong interpersonal and communication skills.
- Proficient in Microsoft applications.
- Knowledge in Microsoft Windows Server, Computer Network (TCP/IP), MS SQL Server/Other databases, Linux Shell.
- Familiarity with PACS system, DICOM.
>>> FRESH GRADUATE WELCOMED <<<
Skills
Company Benefits
Global Collaboration
Gain valuable experience and broaden your horizons by working with colleagues in our international offices.
Commuting Support
Enjoy financial assistance for your monthly transportation costs.
Upskilling Opportunities
Invest in your professional growth through our comprehensive Training & Education Assistance Programme.
Comprehensive Healthcare
Receive health coverage for you and your dependents, covering both outpatient and inpatient needs.
Recognition for Loyalty
We value your dedication and celebrate your long-term service with our Long Service Award.
Additional Info
Company Activity
Last active - few hours ago
Experience Level
0 - 5 Years of Experience
Career Level
Junior Executive
Job Specialisation
General Engineering, General IT, Software Development & QA / Testing
Company Profile
Topcon Instruments (M) Sdn Bhd
At Topcon, we're more than just a technology manufacturer – we're a team passionate about solving real-world challenges in healthcare, agriculture, and infrastructure. We leverage cutting-edge optical, sensing, and control solutions to empower a healthier, more sustainable future.
What We Do:
- Revolutionize Patient Care: We equip healthcare providers with innovative, smart technologies to deliver exceptional care.
- Drive Innovation: We're relentless in our pursuit of groundbreaking solutions, fueled by a commitment to continuous improvement.
- Embrace Diversity: We value a collaborative and inclusive environment where everyone thrives.
- Build Trust: We prioritize integrity and compliance to be a reliable partner for all stakeholders.