Account Admin Executive / Customer Service Coordinator

ashley-avatar-image

AI-generated summary

beta

This job is for an Account Admin Executive/Customer Service Coordinator. You might like this job because you’ll help manage finances and improve customer relationships, making a direct impact on the business's success!

RM 2500 - RM 4000

Kempas, Johor, Johor

Job Description

Account Admin Executive:

Authorities / Berkuasa:

Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.

Responsibilities/Tanggungjawab :

  • Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
  • Assist in audits and ensure compliance with internal policies and external regulations.
  • Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
  • Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
  • Collaborate with cross-functional teams to support operational goals.
  • Prepare and present financial and operational reports to senior management.
  • Monitor and improve internal office processes for efficiency and effectiveness.
  • To manage ad hoc task assigned by management from time to time

Customer Service Coordinator:

Authorities / Berkuasa:

Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.

 Responsibilities/Tanggungjawab :

  • Provide outstanding customer service to improve customer satisfaction and relationship
  • Prepare Sales order (cash) and Delivery order (DO)
  • Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
  • Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
  • Alert customer on delivery and flow issues in advance
  • Maintain database of customer sales order and invoicing records
  • Attend to customer enquiries, complaints and customer service
  • Maintain proper and on time filing
  • Well maintain CRM record
  • To manage ad hoc task assigned by management from time to time  

Responsibilities/Tanggungjawab :

  • Provide outstanding customer service to improve customer satisfaction and relationship
  • Prepare Sales order (cash) and Delivery order (DO)
  • Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
  • Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
  • Alert customer on delivery and flow issues in advance
  • Coordinate, analyze and improve customer service functions to meet Company goals
  • Maintain database of customer sales order and invoicing records
  • Assist in sales & marketing activities and inventory control maintenance
  • Attend to customer enquiries, complaints and customer service
  • Maintain proper and on time filing
  • Well maintain CRM record
  • Anticipate in ISO activities
  • To manage ad hoc task assigned by management from time to time


Job Requirements

Account Admin Executive

  •  Diploma or Degree in Accounting, Finance, Business Administration, or related field.
  • Minimum 1–2 years of relevant working experience in accounting and administrative support roles.
  • Familiarity with accounting software (e.g. SQL) is preferred.
  • Experience handling full or partial set of accounts is advantageous.
  • Good command of Microsoft Office tools, especially Excel (pivot table, VLOOKUP, etc.).
  • Responsible, well-organized, and able to meet deadlines.
  • Proactive and able to work independently with minimal supervision.
  • Proficient in written and spoken Mandarin, English and Bahasa Malaysia

Customer Service Coordinator

  •  SPM/Diploma or equivalent 
  • Or Min 2 years’ experience in related field
  • Maturity, responsible and friendly
  • Accurate, efficient and organized with the ability to priorities tasks as needed
  • Professional, confident and diplomatic when liaising with others
  • Good time management and ability to multitask
  •  Strong verbal and written communication skills in Mandarin, English and Bahasa Malaysia 
  • Computer literate

Skills

Accounting
Customer Service
Communication
Detail Oriented

Additional Info

Company Activity

Last active - few minutes ago

Career Level

Junior Executive


Company Profile

Topmix-logo-image

Topmix