Job Description
Account Admin Executive:
Authorities / Berkuasa:
Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.
Responsibilities/Tanggungjawab :
- Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
- Assist in audits and ensure compliance with internal policies and external regulations.
- Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
- Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
- Collaborate with cross-functional teams to support operational goals.
- Prepare and present financial and operational reports to senior management.
- Monitor and improve internal office processes for efficiency and effectiveness.
- To manage ad hoc task assigned by management from time to time
Customer Service Coordinator:
Authorities / Berkuasa:
Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.
Responsibilities/Tanggungjawab :
- Provide outstanding customer service to improve customer satisfaction and relationship
- Prepare Sales order (cash) and Delivery order (DO)
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
- Alert customer on delivery and flow issues in advance
- Maintain database of customer sales order and invoicing records
- Attend to customer enquiries, complaints and customer service
- Maintain proper and on time filing
- Well maintain CRM record
- To manage ad hoc task assigned by management from time to time
Responsibilities/Tanggungjawab :
- Provide outstanding customer service to improve customer satisfaction and relationship
- Prepare Sales order (cash) and Delivery order (DO)
- Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
- Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
- Alert customer on delivery and flow issues in advance
- Coordinate, analyze and improve customer service functions to meet Company goals
- Maintain database of customer sales order and invoicing records
- Assist in sales & marketing activities and inventory control maintenance
- Attend to customer enquiries, complaints and customer service
- Maintain proper and on time filing
- Well maintain CRM record
- Anticipate in ISO activities
- To manage ad hoc task assigned by management from time to time