Job Description

Role Overview

We are seeking a Customer Support Representative to join our fast-growing online platform project. If you are looking for a stable career with a fast-track internal promotion, this is the perfect fit for you.

• 🗣️ Language: Fluent Chinese + Basic English.
• 📍 Location: G-Tower, Kuala Lumpur (Candidates must currently reside in KL or be willing to relocate).
• 🎓 Fresh graduates & entry-level candidates are highly welcome to apply.

What we offer

We believe in rewarding our team effectively. Your comprehensive remuneration package includes:

• Competitive Base Salary
• Shift allowance
• Overtime (OT) Pay & Flexible Allowances
• KPI-Driven Performance Bonuses
• Statutory Contributions (EPF, SOCSO) & Medical Insurance Coverage
• Exclusive Employee Lifestyle Perks

Working Hours & Shifts:

• Shift Pattern: 5-day work week with rotational rest days (inclusive of weekends/PH).
• Hours: Midnight shift (11 PM – 8 AM, inclusive of 1-hour rest time).
• Flexibility: Future transition to a 24/7 rotational roster may be required based on business needs.

Why Join Us? (Your Career Path)

• More Than Employment: This is a place where you can build a meaningful, long-term profession and unlock your true potential.
• Expert Training: Master new skills through our extensive, hands-on coaching and ongoing mentor support.
• Rapid Promotion: Move up the corporate ladder quickly with our transparent and merit-based advancement system.
• Leadership Opportunities: Fast-track your career from an Executive level to Management within a 12 to 24-month timeframe.

Apply Now

Submit your application now. Our recruitment team will contact you within 1 to 3 working days. Thank you.

Job Requirements

What You Will Do

• Engage with users across multiple channels, including telephone (inbound/outbound), email support, and chat messaging.
• Respond to user concerns and answer product/service inquiries with speed and professionalism.
• Elevate the customer journey by solving issues efficiently and building rapport.
• Record details of user inquiries accurately in the system and monitor ongoing cases.
• Partner with cross-functional teams to close the loop on customer complaints.

Who We Are Looking For

• Bilingual: Must be exceptionally fluent in Chinese (speaking & writing), complemented by basic/conversational English for daily communication. 
• Minimum Education: Open to anyone with a Diploma or higher qualification.
• Mindset: A natural helper who possesses a customer-centric focus and strong communication traits.
• Career Starters: Great opportunity for fresh graduates—OJT (on-the-job training) will be systematically conducted.

Skills