Job Description

We are looking for a detail-oriented and customer-focused Sales Executive to support our sales operations across both online and offline channels. This role plays a key part in ensuring orders are processed accurately, customers are well-informed, and internal teams are aligned for smooth fulfilment.

Key Responsibilities:

● Receive, verify, and process sales orders from both online and offline channels in a

timely and accurate manner.

● Coordinate closely with customers regarding:

○ Delivery schedules

○ Payment processes and confirmations

○ Exchanges, returns, and after-sales enquiries

○ General product or order-related questions

● Liaise with internal teams, including Operations and Finance, to ensure orders are

properly recorded, scheduled, and fulfilled.

● Prepare and issue sales-related documentation, including:

○ Invoices

○ Delivery Orders (DO)

○ Quotations

○ Other relevant sales paperwork as required

● Maintain accurate sales records and ensure proper documentation for audit and

reporting purposes.

● Support the sales team in day-to-day administrative and coordination tasks to ensure

a smooth customer experience.

Job Requirements

● Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.

● Minimum 3 years of experience in sales administration, sales support, or a similar role (fresh graduates with relevant internships may be considered).

● Strong communication skills, with the ability to interact professionally with customers and internal stakeholders.

● Comfortable handling both online and offline sales processes.

● Detail-oriented with good organisational and time management skills.

● Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an added advantage.

● Able to work independently as well as collaboratively within a team.

● Proficient in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage, depending on customer base.

Why Join Us

● Hands-on exposure to end-to-end sales operations

● Collaborative and supportive team environment

● Opportunity to grow into senior sales or operations roles

Skills