Job Description

• Handle and process online and offline sales orders.
• Coordinate with customers on orders, payments, deliveries, returns, and after-sales matters.
• Provide timely, professional customer service through online channels, phone calls, and walk-in enquiries; address complaints and follow up on customer requests.
• Prepare invoices, Delivery Orders, quotations, and other sales documents.
• Coordinate with Operations and Finance to ensure orders are properly processed and fulfilled.
• Monitor stock levels, maintain accurate inventory records, and coordinate stock replenishment when needed.
• Assist with stock receiving, checking, labelling, arrangement, and periodic stock counts to ensure inventory accuracy.
• Update product availability and notify relevant teams of low-stock, damaged, or discrepancy issues.
• Maintain accurate sales records, customer information, and documentation.
• Assist with daily sales administration and other customer service duties.
• Perform other reasonable duties as assigned by Management from time to time.
• You are expected to perform duties reasonably assigned to you.

Job Requirements

● Diploma or Bachelor’s Degree in Business Administration, Sales, Marketing, or a related field.

● Minimum 3 years of experience in sales administration, sales support, or a similar role (fresh graduates with relevant internships may be considered).

● Strong communication skills, with the ability to interact professionally with customers and internal stakeholders.

● Comfortable handling both online and offline sales processes.

● Detail-oriented with good organisational and time management skills.

● Proficient in Microsoft Office (Excel, Word, Outlook); experience with ERP or CRM systems is an added advantage.

● Able to work independently as well as collaboratively within a team.

● Proficient in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage, depending on customer base.

Why Join Us

● Hands-on exposure to end-to-end sales operations

● Collaborative and supportive team environment

● Opportunity to grow into senior sales or operations roles

Skills