Job Description

 Intern - IT Support

Career Pathway: IT Executive or Application Support Engineer

Location: Bangsar South, KL (Accessible by LRT Kerinchi (Kelana Jaya Line)

What you will learn:
Able to learn the ecosystem of a company system.
Insight on applications relationship and dependency.
Have a full picture view on a system.

What you will be involved in:
Providing IT support across the company, Active Directory
IT hardware, software, license, and equipment inventory.

Job Description: Intern - IT Support

End-User Support

Provide first-level technical support to end-users, ensuring timely issue resolution.

Diagnose, troubleshoot, and resolve hardware, software, and system performance issues.

Asset Management

Set up, configure, and deploy workstations, peripherals, and IT equipment, ensuring compliance with IT policies.

Maintain and update the IT asset inventory to ensure accurate tracking.

Assist in the proper disposal and decommissioning of IT assets

Account & System Management

Assist in managing Active Directory (AD), Microsoft 365, and Google Workspace accounts, ensuring secure authentication and access control.

Manage printer SMB accounts, ensuring seamless print and scan management.

Maintain user account records, access logs, and security settings in compliance with IT policies.

Assist in identity lifecycle management, including new user onboarding, role transitions, and account deactivation for offboarding employees.

Monitor and troubleshoot authentication issues, multi-factor authentication (MFA) configurations, and access-related concerns.

Learning & Personal Development

Enhance communication and problem-solving skills by interacting with users and IT professionals.

Gain hands-on experience in IT troubleshooting, system administration, and asset management.

Develop expertise in technical documentation, including drafting SOPs, guidelines, and workflow processes.

Explore networking fundamentals, VPN configurations, and cybersecurity best practices.

Collaborate with multiple departments to improve service delivery and IT operations within the organization.

Job Requirements

Requirements:

-Possess at least Diploma / Degree in Computer Science, Information Technology or equivalent.

Internship is 6 months or 26 weeks internship

Proactive, hungry to learn, problem solver

Malaysians only

Please state internship start and end date, must be working week day in KL.

Skills