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This job is for a NOC/NSCC Technician IV who monitors and troubleshoots network systems to keep services running smoothly. You might like this job because you enjoy solving technical problems and working as part of a dedicated team in a fast-paced environment.
Undisclosed
MYS - Kuala Lumpur, Kuala Lumpur
Job Description
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!
Overview
Responsibilities Include:· Monitor network surveillance systems, respond to alarms and error conditions, as well as monitor email and manage a phone queue taking direct support calls from our customers and vendors.
· Manage and resolve assigned incident tickets.
· Provide direct support to internal and external customers to mitigate service impact resulting from network events.
· Perform complex troubleshooting, fault isolation, root cause analysis, and incident management supporting SS7, SIP, and Diameter Signaling Platforms as well as IPX and IP networks.
· Perform troubleshooting for BGP peering and IP connectivity alarms
· Troubleshooting Ethernet, DS0, DS1, DS3, and optical circuits and connectivity utilizing -Switches, Routers, STPs, DACS, DNX, DSR's and other muxing equipment
· Interface with TNS customers, telecommunications carriers, and equipment vendors. -Perform routine and corrective maintenance on network elements
· Work a rotating shift as required to support 7x24x365 Operations
· Must be able to perform shift work including nights, weekends and holidays as required
Good communication skills and the ability to work well within a team.
Responsibilities
Qualifications
3-5 years experience with the following:
- Experience in a Network Operations Center or similar Operational Support environment in a technical support or engineering role
- Experience in Roaming technologies including CRX, GRX, AAA
- Experience in LTE technologies including Diameter, S8, S6a
- Experience with SIP message calls flows and platform interworking
- Working knowledge of IP networking technologies and troubleshooting
- Cisco IOS and JunOS experience
- Experience troubleshooting IPX networks
- Experience troubleshooting BGP peering issues
Desired Skills/Experience:
- Experience with telecommunications hardware, circuits, and digital cross connect systems including testing, turn-up, and troubleshooting
- Proficient with Microsoft Office (Excel, Word, PowerPoint, Project, Visio)
- Ability to type 40+ words per minute
- Basic proficiency working in a Unix/Linux environment
- Ability to multi-task and excel in a fast-paced environment
- Direct Experience with MetaSwitch Perimeta SBC is highly beneficial
Education: Bachelors degree in a technical field or equivalent experience
Our people make all the difference in our success.
Qualifications
If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Job Requirements
Company Benefits
Paid Time Off
Including paid holidays and sick leave to promote work-life balance.
Health Insurance
Providing medical coverage to support employees' health needs.
Retirement Plans
Offering plans to assist employees in preparing for their future financial security.
Additional Info
Company Activity
Last active - few days ago
Experience Level
0 - 10 Years of Experience
Company Profile
