Job Description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.  Come join the excellence!

Overview

Responsibilities

Primary Duties and Responsibilities:

This role has 4 main responsibilities:

• Technical leadership and end-to-end process ownership for network infrastructure changes across TNS’ backbone and Data Centre infrastructure.
• Providing design input, validation and approval of new architectural and strategic requirements, liaising with Global Engineering teams as required.
• Ensuring a smooth transition from project completion to operational support, including creation and modification of detailed technical documentation.
• Deputising for team leader, assisting with team management and administration and assuming line-management responsibility as required.

The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop ways of increasing quality and efficiency in how we deliver our services, through change of process and application of automation skills.

Expected Technical Skills:

• Expert in the design and operation of large scale multiprotocol global IP/ISP networks, aligned with Data Centre technologies.
• Experience with architecture and provisioning of MPLS networks and services including Traffic Engineering, Carrier Ethernet, MPLS L2 and L3 VPNs, VPLS, Circuit Emulation, IPSec, VPNs, IP Multicast, and QOS/COS.
• Expertise with routing protocols and redundancy, including:
  • TCP/IP, RSVP, LDP, BGP, ISIS, OSPF, PIM, BFD, and Fast Reroute technologies
  • Current industry WAN technologies/products (SONET, SDH, TDM, Metro Ethernet, etc.)
• Extensive hands-on experience with the configuration, debugging, and problem resolution of complex Cisco and/or Juniper based networks.
• Skilled with command-line interfaces and in effective use of various network monitoring and analysis tools such as SolarWinds, SPLUNK, and similar tools.

Qualifications

Other Key Responsibilities:

• SME technical support to NOC, global peers and other technical teams.
• Working to a flexible timetable, including out-of-hours working, to remotely support implementation tasks around the world.
• Build and consolidate professional working relationships with technical peers within customer organisations and the wider TNS community.
• Provide and receive technical training to promote the sharing of knowledge, locally and globally.
• Maintaining strict adherence to Change Management policies, providing technical input and analysis to problem tickets as required.

Expectations and Competencies:

• Contribution Motivated - You seek to discover, develop, and utilize your abilities to succeed by helping others improve their lives.
• Personal Transformation – Not just getting better but doing things entirely differently and being able to ask questions which challenge the status quo.
• Economic Thinking – Understand the options and use the data to make the best decision for long term value creation.
• Collaboration - Build relationships across the enterprise that support the development of yourself, others and long-term value creation.
• Communication – Outstanding oral and written communication skills with the ability to adapt to the technical level of your audience.
• Initiative – You work effectively under limited supervision and regularly use independent judgement in performance of job responsibilities.
• Client Value and Service Excellence - Develop responsive solutions that add value to the Client’s business by focusing on the Client’s needs, concerns and priorities.  Meets and exceeds expectations while delivering high quality results on time and on budget.
• Productivity – Results-oriented and focused on outcomes, excellent time management and prioritization skills.
• Initiative - Takes a proactive approach to identify opportunities/problems and take actions to address.
• Flexible Approach - Maintains flexibility and adapts to change in the industry, technology, priorities and the organisation.

Education and Certification:

• Educated to Degree standard in a relevant technical subject, for example Computer Science or Telecommunications.
• 10+ years of design and operations experience in large scale multiprotocol networks.
• Excellent English language skills.
• Certified in applicable Cisco, Juniper and Fortinet technologies.
• ITIL Foundations Certification, additional modules preferred.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Job Requirements