Job Description

 Roles & Responsibilities

• Delivering excellent customer service to customer via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
• Answering questions about products, services, or company policies.
• Providing accurate information on products and services to customer.
• Ensuring performance aligns with company goals and expectations.
• Maintaining high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

Job Requirements

Job Requirements

• Must possess at least an SPM, Diploma, Bachelor’s Degree or higher, in any fields/
• 1 years’ customer service experience
• Ability to read and write in simplified and traditional mandarin are compulsory.
• Good command in English & Chinese in both spoken and written.
• Proper phone etiquette with excellent interpersonal and active listening skills
• Resourceful, proactive and able to work independently
• Fast learner and good problem solving skills
• Ready to work in shift rotations (AM/PM/Midnight shifts)
• Able to work on public holidays and weekends

Skills