Dental Claim

Medical Coverage 

Monthly Team Engagement

Equipments Ready 

Major Festive Celeration

Coffee machine and vending machine available

Coffee Machine Available

Transcosmos  (Malaysia) Sdn Bhd

Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.
Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).
Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.
Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.
Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.
Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.&nbsp;

Company Overview 

&nbsp;&nbsp;In keeping with our business expansion, we believe it is time for us to move from “dependency on individual talents” to reinforcing “teamwork”. Is necessary to incorporate a sense of INTERDEPENDENCE in working individually – while upholding respect to each staff as an individual. While we may belong in different departments, we should align ourselves with each other to arrive at the same goals. With that being said, We will continue to respect the time of each individual staff.

ONE TEAM

Job description:
Responsibility of / Expectations from the Role
<ul>
<li>Strong analytical skillsets with logical thinking capability</li>
<li>Strong prioritization and multitasking skills to work with multiple companies</li>
<li>Answer phone calls from multiple client companies, escalate to PIC and manage records</li>
<li>Strong communication skills with HQ and affiliate companies</li>
<li>Carry out administrative functions</li>
<li>Review completed tasks to ascertain compliance with standards</li>
<li>Document all knowledge and processes, maintenance and update of user/internal manuals and FAQs</li>
<li>Stay up-to-date with product knowledge and industry trends across all client accounts</li>
<li>Record all problems and their solutions in the Production Log File and ensure problems follow-up</li>
<li>Manage incident and service requests and devise solutions to resolve issues, escalate to client if unable to resolve, both in compliance to response and resolution SLAs.</li>
<li>Record all problems and their solutions in the Production Log File or Ticketing Tool and ensure problems follow-up</li>
<li>Monitor event &amp; notification dashboard and perform actions based on instructions and procedures</li>
<li>Ensure customer KPI and SLA requirements are meet</li>
</ul>

This job is as a Technical Service Desk representative for Japanese speakers. You might like this job because it involves solving problems for multiple clients, communicating across teams, and staying updated on tech trends—perfect for analytical thinkers!

Customer Service

Communication

Job description:
Responsibility of / Expectations from the Role



-Strong analytical skillsets with logical thinking capability


-Strong prioritization and multitasking skills to work with multiple companies


-Answer phone calls from multiple client companies, escalate to PIC and manage records


-Strong communication skills with HQ and affiliate companies


-Carry out administrative functions


-Review completed tasks to ascertain compliance with standards


-Document all kn...

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Company Profile

Transcosmos (Malaysia) Sdn Bhd