Job Description

About TRAVELOG

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia’s largest travel Facebook community with over 2.3 million followers:

• Travelog.com – 1.3M followers
• 旅书 – 860K followers

This scale gives Travelog team a powerful platform to reach and inspire millions of travelers every day.

Key Responsibilities

Tour & Travel Preparation

• Assist in preparing travel documents (itineraries, departure notices, insurance, hotel/restaurant lists).
• Support booking arrangements for flights, hotels, transport, and suppliers.
• Coordinate with service providers to ensure smooth tour execution.

System & Data Management

• Update and maintain booking records in internal systems and tracking sheets.
• Organize operational documents, records, and correspondence.
• Upload and update travel products/packages on the company’s platforms and ensure accuracy of details.

On-Tour & Post-Tour Support

• Monitor ongoing tours and provide backend support to the operations team.
• Follow up on customer feedback, assist with post-tour requests, and support service recovery when needed.

Sales Support

• Assist the sales team in handling customer inquiries, quotations, and follow-ups.
• Support sales activities including lead tracking, appointment scheduling, and client communication.
• Upload an

Team Coordination & Administration

• Work closely with sales, product, and marketing teams to ensure accurate information flow.
• Provide general administrative support, filing, and compliance documentation.
• Participate in ad-hoc projects and contribute to operational process improvements.
• d update travel products/packages on the company’s platforms and ensure accuracy of details.

Job Requirements

Requirements:

• Currently enrolled in or recently graduated from a relevant program in Tourism, Business, Sales or related field.
• Strong ability to learn quickly and acquire new skills.
• Detail-oriented with good organizational and time management skills.
• Minimum internship duration: 3 months.
• CGPA: 3.30 or above.

What You’ll Gain

1. Real Travel Industry Exposure – Learn how tours are planned, executed, and supported end-to-end.
2. Operational Skills – Gain hands-on experience in booking systems, supplier coordination, and data management.
3. Professional Growth – Build organization, problem-solving, and customer service skills in a fast-paced environment.
4. High-Performance Culture – Experience working in a results-driven, trust-based team where your work makes real impact.
5. Networking Opportunities – Connect with sales, product, and marketing teams to expand your career horizons.

Internship Details

• Location: Cheras Leisure Mall, Kuala Lumpur
• Duration: Minimal 3 months
• Allowance: RM800/month
• Working Hours: Mon–Fri, 9:30 AM – 6:30 PM

Culture Fit:

At TRAVELOG, we are a trust-based, fast-paced company with a lean management structure. This means every team member carries more responsibility, has greater exposure, and plays a direct role in our success.

We believe the right culture fit is key to success. Our ideal team members are:

• Be Self-Driven – Take initiative, set your own goals, and move projects forward without waiting for instructions.
• High Performance & Play at the Top – Always aim for industry-leading quality. Own your work, benchmark against the best, and never settle for “good enough.”
• Drive for Results – Measure success by outcomes, not effort. Focus on actions that deliver real impact for the brand, team, and long-term goals.

If you’re looking for a slow-paced internship with fixed tasks and minimal challenge, this is not the right place. But if you want to learn fast, take real responsibility, and see your work make an impact, you’ll fit right in.

Skills