Job Description

About TRAVELOG

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences. Our culture is built on integrity, mindfulness, and a positive attitude — with a commitment to creating “Wow Moments” for customers and team members alike.

Our Culture & What We Expect:

At TRAVELOG, we are a trust-based, fast-paced company with a lean management structure. This means every team member — whether full-time staff or intern — carries more responsibility, has greater exposure, and plays a direct role in our success.

To thrive here, you should:

• Be Self-Driven – Take initiative, set your own goals, and move projects forward without waiting for instructions.
• High Performance & Play at the Top – Always aim for industry-leading quality. Own your work, benchmark against the best, and never settle for “good enough.”
• Drive for Results – Measure success by outcomes, not effort. Focus on actions that deliver real impact for the brand, team, and long-term goals.
• Hard Work ≠ Value – Effectiveness matters more than hours worked. Deliver high-quality results quickly, especially under deadlines, and avoid “busyness” without impact.

TRAVELOG is a place for leaders, not passengers. If you’re seeking comfort zones, predictable routines, and minimal challenges, this is not where you’ll find them. But if you’re ready to think big, take ownership, make bold decisions, and shape the future of our company, you’ll have the platform, trust, and support to make a lasting impact.

Key Responsibilities:

• This is a sales position – your main responsibility is to promote and sell travel packages to individuals and groups, both in person and via phone or sales desk.
• Handle Mandarin-speaking clients (Mandarin proficiency is required) and respond to enquiries with confidence and professionalism.
• Convert enquiries into confirmed bookings by offering compelling travel solutions tailored to customer needs.
• Assist clients with complete travel arrangements: flights, hotels, transportation, activities, and travel insurance.
• Offer expert, personalized travel recommendations that align with each client’s preferences and budget.
• Build and maintain strong client relationships to drive repeat business and referrals.
• Participate in sales events such as roadshows, MATTA Fairs, and other promotional activities.
• Keep up with travel trends, destinations, and industry developments to provide clients with current and relevant information.
• Resolve customer issues efficiently to ensure satisfaction and positive reviews.

Job Requirements

Ideal Candidate Traits:

• Passion for travel and proven ability to sell.
• Comfortable working with sales targets and achieving KPIs.
• Strong communication skills in Mandarin and English.
• Friendly, proactive, and service-oriented with attention to detail.

Person Specification (Essential)

• Strong verbal and written communication skills   
• Good interpersonal skills, motivate, coach and inspire others 
• Demonstrate pro-active and "can do" solution driven approach   
• Display initiative and ownership  
• Be a positive role model for all staff - Team Player - Lead by example 
• Good level of numeracy and analytical ability  
• Capable of making sound judgments  
• Rigorous, well organized, self-motivated

Benefits:

• Competitive pay
• Performance Bonus
• Opportunities for career advancement
• Supportive team environment

Note:

Willing to work in rotational shift basis from 9:30am - 6:30pm & 1pm-10pm [5.5 working days/week]

Location:

1. Aeon Mall Bukit Tinggi Klang, Persiaran Batu Nilam 1/KS06, Bandar Bukit Tinggi 2, 41200 Klang, Selangor 
2. Hartamas Shopping Centre, 60, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 KL
3. Lot L2-50 & 5A, Level 2, Cheras Leisure Mall, KL

Skills