Job Description

 About TRAVELOG

TRAVELOG is a fast-growing outbound travel agency in Malaysia, specializing in curated journeys to China and beyond. We believe travel changes lives, and our mission is to deliver meaningful, inspiring, and unforgettable travel experiences.

We also own Malaysia’s largest travel Facebook community with over 2.3 million followers:

• Travelog.com – 1.3M followers
• 旅书 – 860K followers

This scale gives us a unique advantage — direct access to millions of potential customers who are actively seeking their next travel experience. Backed by strong marketing support and high-quality leads, our sales professionals have the opportunity to build trusted relationships, close deals effectively, and grow their careers in one of Malaysia’s most dynamic travel brands.

Key Responsibilities:

• Conduct outbound calls and respond to inbound WhatsApp/phone enquiries to promote and sell travel packages
• Handle English & Mandarin-speaking clients (Mandarin proficiency required) and provide clear, confident responses to enquiries.
• Convert leads into confirmed bookings by offering compelling travel solutions tailored to each customer’s needs.
• Deliver expert, personalized travel recommendations aligned with client preferences and budgets.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Track and achieve daily/weekly call targets and sales KPIs.
• Stay updated on travel destinations, packages, and promotions to present accurate and timely information.
• Address customer concerns quickly and professionally to ensure satisfaction and positive reviews.

Job Requirements

Ideal Candidate Traits

• Passion for travel and proven sales ability.
• Comfortable with call-based selling, sales targets, and performance-driven KPIs.
• Strong communication skills in Mandarin and English (spoken and written).
• Friendly, persuasive, and confident on the phone.
• Proactive, detail-oriented, and able to handle customer objections effectively.

Person Specification (Essential)

• Strong verbal and written communication skills.
• Good interpersonal skills, able to inspire trust and build rapport.
• Proactive, solution-driven approach with strong initiative.
• Self-motivated, well-organized, and target-oriented.
• Analytical ability to understand customer needs and recommend solutions.
• Positive team player who leads by example.

Culture Fit:

At TRAVELOG, we are a trust-based, fast-paced company with a lean management structure. This means every team member carries more responsibility, has greater exposure, and plays a direct role in our success.

We believe the right culture fit is key to success. Our ideal team members are:

• Be Self-Driven – Take initiative, set your own goals, and move projects forward without waiting for instructions.
• High Performance & Play at the Top – Always aim for industry-leading quality. Own your work, benchmark against the best, and never settle for “good enough.”
• Drive for Results – Measure success by outcomes, not effort. Focus on actions that deliver real impact for the brand, team, and long-term goals.

TRAVELOG is a place for leaders, not passengers. If you’re seeking comfort zones, predictable routines, and minimal challenges, this is not where you’ll find them. But if you’re ready to think big, take ownership, make bold decisions, and shape the future of our company, you’ll have the platform, trust, and support to make a lasting impact.

What We Offer

• Join a fast-growing travel brand where you’ll have full ownership of campaigns and gain exposure to end-to-end marketing strategy and execution.
•  We provide competitive pay, performance-based bonuses and incentives, and clear opportunities for career advancement. 
• You’ll thrive in a collaborative, supportive, and empowering workplace culture that values growth, innovation, and teamwork.

Location:

1. Cheras Leisure Mall, Lot L2-50 & 5A, Level 2, Leisure Mall, KL
2. Aeon Mall Bukit Tinggi Klang, Persiaran Batu Nilam 1/KS06, Bandar Bukit Tinggi 2, 41200 Klang, Selangor 
3. Hartamas Shopping Centre, 60, Jalan Sri Hartamas 1, Taman Sri Hartamas, 50480 KL

Skills